Incident Response Officer

Mō mātou | About us

• We want more good people to come and do great things with us.
• We love where we live. That’s why we work so hard to look after our region and the people who live and work in the Waikato region.
• Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
• Our work is as diverse as the region we care for; from the tip of the Coromandel Peninsula to the slopes of Ruapehu. We’ve got ambitious goals and there are some tricky issues, but that’s what makes it so interesting.
• Looking for flexible ways of working options, at Waikato Regional Council we are committed to working more creatively to ‘get work done’ in a way that is of mutual benefit to you, the organisation and our communities.

Mo te turanga | About the role

• This role represents an exciting opportunity for a person to join our team to respond to calls from members of the public relating to environmental incidents and potential compliance issues of the Resource Management Act 1991 and other environmental legislation.
• The ability to adapt to new systems, manage multiple calls for service, apply investigative best practice, along with the ability to interact positively with a wide variety of people are fundamental for this role.
• The successful applicant will be able to demonstrate excellent communication and interpersonal skills and a background in regulatory and incident response fields.
• This role involves attending complaints in the field and completing all the necessary information gathering and follow-up including providing detailed written reports.

Mō ngā pūkenga | Qualifications & Experience

Essential

• Previous investigative experience
• Excellent communication skills – written and verbal
• Strategic and tactical thinking skills
• Political awareness and skill in dealing with sensitive and confidential issues (including bi-cultural sensitivity)
• Proven success at building relationships and resolving issues with internal and external stakeholders
• Ability to deliver in a political environment that could be high pressure and rapidly changing
• Proven ability to relate to wide ranging views of customers and stakeholders
• Can learn on the ‘fly’

Desirable

• Previous experience in local government
• Previous experience in compliance and legislative work.

Mō te tuku tono | How to apply

• Applicants will be reviewed as they come in and this role will close on Sunday 2 February 2025.
• For a copy of the Role Description, please click here .
• If you have any questions about the role or would like further details, please contact human.resources@waikatoregion.govt.nz
• Click "apply" and upload a copy of your CV and cover letter as a pdf. Apply now!