Inside Phone Sales Representative

Inside Phone Sales Representative

Danco Heating, CoolingPlumbing

Role Highlights

• $19-$24/hour depending on experience
• Top performers earn $50,000-$75,000/year with spiffscommissions
• Monday-Friday | 9:00 AM- 6:00 PM (no nights or weekends)
• 6-8 calls per hour (inbound + outbound)
• Performance-based role with clear advancement and pay growth

If you enjoy talking with customers, thrive in a structured, goal-driven environment, and want real earning upside, not just a flat hourly role, this could be a strong fit.

CompensationIncentives

• Hourly base pay: $19-$24/hour depending on experience
• Monthly spiffs and performance commissions with earning potential of up to $75,000/year for top performers
• Strong earning upside for consistent performers
• Transparent scorecard tied to bookings, conversions, and revenue

Benefits

• 70% employer-paid medical insurance (dentalvision available)
• Short- and long-term disability
• 401(k) with 3% company match
• 2 weeks paid vacation (accrued at day 1 - available after 90 days)
• 6 paid holidays
• Company uniforms
• Paid training days
• Team events, BBQs, and outings

Role Overview:

You'll be the voice of Danco, handling a mix of inbound and outbound calls. This role blends customer service and inside sales by booking appointments, educating customers, and converting conversations into scheduled work.

Success in this role comes from listening well, following proven scripts and frameworks, confidently handling objections, and consistently hitting performance targets.

Office Location: Waco, TX

Key Responsibilities:

Inbound Calls

• Book service, maintenance, replacement, and plumbing appointments
• Qualify customer needs using scripts and booking frameworks
• Deliver a professional, confident customer experience

Outbound Calls

• Follow up on missed calls, unsold estimates, maintenance outreach, financing, and inactive customers
• Complete assigned call lists within designated time blocks
• Document all activity accurately in ServiceTitan

PerformanceActivity

• Maintain an average of 6-8 calls per hour
• Meet booking, conversion, and follow-up targets
• Ensure complete and accurate documentation
• Help optimize schedules and fill open capacity

Career Path:

Structured advancement based on performance-not tenure:

CSR I CSR II CSR III

Progression is scorecard-based and tied to KPIs, ownership, and leadership approval.

Performance Metrics (SCorecard-Based):

• Calls per hour (target: 6-8)
• Inbound booking rate
• Outbound conversion rate
• Revenue booked
• Maintenance memberships sold
• Cancellation and missed call rates

Qualifications:

Experience

• 1-3 years in customer service, call center, scheduling, or inside sales preferred
• Home services or HVAC experience a plus

SkillsTraits

• Strong phone presence and communication skills
• Comfortable in a performance-driven environment
• Coachable, accountable, and detail-oriented
• CRM or scheduling software experience preferred (ServiceTitan a plus)

Why Work With Danco:

What makes working with Danco different from other places? Danco is one of the few employers that has made the shift into 21st-century thinking. Sadly, most companies still focus on taking care of the customer while, behind the scenes, employees are treated as a cost rather than an asset.

Here, team members are viewed as valued assets who, when treated as such, can realize their true potential and make their career and impact more meaningful. How do we do this exactly? It starts with the general mindset we have: the belief that people want more out of their jobs than a paycheck. In addition to being paid what they are worth, people want growth and development, they want meaningful relationships (this includes time off to spend with their family), and they want meaning and contribution to their work. So that's how we operate.

We have a Vision for where we want to go and how we plan to get there, which we share with everyone. We have career paths laid out for team members with specific training objectives so people can be empowered to learn, grow, and make more for their families. We offer opportunities in meetings for each person to share ideas and participate in the growth and direction of the company. We offer flexibility when it comes to needing time off to be with family and take care of important things. Our team gets together several times a year to spend time with one another and improve work relationships.

We do all this and more to help people get the most from their careers. It all starts with having the right mindset and desire to want to be a part of something bigger than themselves. To learn more about us, please visit our website at: https://dancocomfort.prevueaps.com/jobs.