Inside Sales And Customer Service Manager

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Company Overview

Beaconpoint labs is an analytical laboratory with deep expertise in nutrition offering chemistry and microbiological testing with a commitment to lightning-fast turnaround times, a collaborative customer approach and industry leading innovation. We are relentlessly pursuing the potential of analytical science to help the world make better decisions and help improve the health and well-being of everyone. Our rigorous testing protocols, advanced analytical methods, and experienced team ensure the highest standards of accuracy and reliability in food, supplement, and environmental testing.

The Position

The primary responsibility of this role will be to manage & respond to online lead forms through Hubspot, complete a seamless onboarding process with clients, manage account set-up for the Sales Division and maintain a small book of business with ongoing client communications. A successful candidate will understand science, food nutritional & dietary supplement testing, including microbiology, and wet & analytical chemistry. The Inside Sales Representative will work closely with the Business Development Manager’s and Internal Operations Teams to create a smooth & unique customer experience.

Essential Responsibilities and Duties

· Generate and close new business leads on a regular and reoccurring basis to achieve key commercial KPIs and drive overall business growth.

· Provide client support by fielding technical inquiries from clients and prospects and understanding what tools can be used, including internal personnel and documentation to provide resolution.

· Develop proposals for existing and prospective clientele.

· Understand the onboarding process and ensure a smooth and seamless customer experience.

· Actively use the HubSpot CRM to capture all communications – including hunting & farming activities – including stage management of the business cycle.

· Provide QBench portal training as requested by clients.

· Maintain relationships with clients and build collaborative relationships with internal personnel to ensure stellar customer support.

· Prioritize daily tasks and workload to keep a smooth and efficient workflow.

· Assist the VP of Sales in organizing meetings and Business Reviews.

· Assist in marketing activities associated with Trade Organizations as directed by the VP of Sales.

· Continue to expand revenue opportunities with newly onboarded accounts.

· Other duties as assigned by the VP of Sales.

Required Skills and Abilities

· Strong written and oral communication skills and report writing experience.

· Strong attention to detail and organizational skills.

· Ability to work well independently and with a cross-functional team.

· Strong understanding of Hubspot or other CRM platforms, MS Office (Word, Excel, PowerPoint) Google Docs and Project Management software.

· Ability to meet deadlines, handle multiple priorities, and take proactive initiative.

· Ability to work in a team.

· Exceptional analytical and problem-solving skills.

Required Education and Experience

· 1 year of experience in the food testing lab industry.

· Bachelor’s degree in food or supplement science, including microbiology or chemistry.

· Strong background and belief in customer service.

· 1 year experience in coordinating and administering tasks in an office and/or lab environment.

· Previous food testing experience.

· US work authorization.

Compensation and Benefits

Beaconpoint Labs is an equal opportunity employer offering a highly competitive compensation package including health, dental and vision benefits.

Job Type: Full-time

Pay: $48,046.08 - $57,861.95 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person