Inside Sales & Customer Relationship Manager

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About ONYX

ONYX Smart Security is a fast-growing, premium security company delivering professionally designed and installed alarm, camera, access control, and monitoring systems across Ontario.

We are not a “big box” provider, and we are not a discount installer.

We win by:

• Doing things properly
• Communicating clearly
• Taking ownership
• Delivering an exceptional customer experience
• Building long-term relationships
• Making money together as a team

We work closely as a leadership group (including Derek and Paul), and we expect high standards from ourselves and each other.

The Role (Read This Carefully)

This is not an administrative role.

This is a revenue-generating, relationship-driven position designed for someone who wants:

• Responsibility
• Ownership
• Growth
• Performance-based income
• A front-row seat inside a scaling company

You will act as the voice of ONYX for inbound leads, existing customers, and follow-ups—making customers feel confident, valued, and excited about choosing us.

If you do this well, you will become one of the most important people in the company.

What You’ll Be Responsible ForSales & Revenue Support

• Handling inbound calls, inquiries, and leads
• Booking qualified security assessments
• Following up on quotes and warm prospects
• Supporting sales reps and closing smaller opportunities
• Driving monitoring sign-ups, upgrades, and add-ons

Customer Relationship Management

• Being the primary point of contact for many customers
• Making customers feel confident and taken care of
• Managing follow-ups, check-ins, and ongoing communication
• Supporting service requests and account needs
• Turning happy customers into repeat buyers and referral sources

Ownership & Execution

• Owning your pipeline and responsibilities fully
• Updating CRM (Monday.com) accurately and consistently
• Proactively identifying opportunities—not waiting to be told
• Working closely with leadership to improve systems and results

Who This Role Is For

This role is for someone who:

• Is ambitious and self-motivated
• Enjoys talking to people and building trust quickly
• Takes ownership instead of asking for permission
• Is comfortable with responsibility and accountability
• Wants to make money based on performance
• Learns quickly and enjoys understanding technology
• Thrives in a growing, fast-moving environment
• Wants to build something—not just “have a job”

This role is not for someone who:

• Wants an admin job
• Avoids sales cold calls
• Needs constant direction
• Is uncomfortable being measured on results
• Is resistant to change or growth

Experience We’re Looking For

• Background in sales, customer service, inside sales, or account management
• Strong communication skills (phone, email, follow-up)
• Confidence speaking with homeowners and business owners
• Ability to learn and explain technical products clearly
• Experience with CRM systems is an asset (Monday.com preferred)

Security industry experience is not required—we will train the right person.

Compensation & Growth

• Base salary + commission (structure finalized with the right candidate)
• Commission tied directly to:
• Booked Assessments
• Closed opportunities
• Upsells and add-ons
• Clear growth path as ONYX scales
• Opportunity to grow into senior sales, operations, or leadership roles

High performers will be rewarded.

Culture & Team Fit

We are looking for someone who:

• Enjoys working closely with ownership
• Values teamwork and direct communication
• Wants to grow alongside a tight-knit team
• Takes pride in delivering high-quality work
• Wants to be part of something bigger than themselves

We care deeply about culture and fit. Skill can be trained—attitude cannot.

How to Apply

Email to office@onyxsecurity.ca:

• Your resume
• A short note explaining why this role excites you
• Optional: a brief voice note or video introducing yourself

We are looking for a rockstar, not just a resume.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Experience:

• Sales: 1 year (preferred)
• Customer relationship management: 1 year (preferred)

Work Location: In person