Inside Sales Representative

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Over its 120-year history, Goodfellow has been a leading wholesale distributor of lumber, flooring and building materials to customers in the commercial, infrastructure and residential sectors. With over 700 associates and a distribution footprint from coast-to-coast in Canada, Goodfellow is able to meet and exceed customer’s expectations time and time again in terms of quality and delivery lead times. Goodfellow Inc. is publicly traded, and its shares are listed on the TSX under “GDL”.

Goodfellow is looking for an Inside Sales Representative to join the Dartmouth sales team located in Dartmouth, Nova Scotia. In this role, the successful candidate will build and strengthen relationships with merchant customers across Goodfellow’s building materials lines. By applying best-in-class service skills, they will deliver tailored solutions that will enhance customer satisfaction and foster long-term loyalty.

RESPONSIBILITIES

• Build and maintain strong relationships with customers
• Handle high call volume
• Create and manage quotes, sales orders, and documentation ensuring accuracy
• Provide product knowledge to customers on our products
• Monitor order fulfillment from entry through delivery to proactively resolve any issues
• Coordinate closely with other departments/teams to ensure smooth execution and issue resolution
• Support purchasing and inventory management of our Product lines
• Identify and support strategies for slower-moving or overstocked inventory
• Take initiative in managing customer needs, making day-to-day judgment calls that impact margin, delivery performance, and customer satisfaction

REQUIREMENTS

• Minimum of two (2) years’ experience in inside sales, customer service, or a retail/wholesale building materials environment
• Strong understanding of, or ability to learn quickly, lumber and building materials products, including grades, specifications, and applications
• Demonstrated ability to manage multiple priorities in a fast-paced, deadline driven environment
• High level of accuracy and attention to detail, particularly in order entry, pricing, and documentation
• Experience with Enterprise Resource Planning (ERP) systems; EPICOR experience is an asset
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Purchasing or inventory support experience, including PO entry, follow-up, and coordination
• Proven ability to work independently while also collaborating effectively within a cross-functional team

In addition to contributing to a strong team, you will be joining an organization that embraces an entrepreneurial approach and is committed to being a great place to work. We have an energizing corporate culture that is constantly learning and deeply committed to the highest standards of customer service and respect.

Our people are essential to this success, and we will empower you to be successful in your role. We are proud to be an inclusive employer dedicated to building a diverse workforce, and welcome and encourage applications from qualified and talented candidates who embrace our core values.

You are encouraged to visit our company’s website www.goodfellowinc.com where you can learn more about us! We thank all applicants for their expression of interest, however only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Work Location: In person