Inside Sales Representative

Thermon è un'azienda tecnologica diversificata e leader globale nelle soluzioni di riscaldamento industriale di processo, mantenimento della temperatura, monitoraggio ambientale e distribuzione temporanea di energia elettrica. Forniamo soluzioni ingegnerizzate che migliorano la consapevolezza operativa, la sicurezza, l'affidabilità e l'efficienza, garantendo il più basso costo totale di proprietà.

Thermon offre oltre 250 prodotti, software e servizi attraverso diversi marchi, proponendo una vasta gamma di soluzioni che spaziano da caldaie, riscaldatori per il settore dei trasporti e banchi di carico a liquido, fino a bundle di tubazioni e sistemi di tracciamento elettrico. Siamo i custodi silenziosi delle infrastrutture critiche. Dalle elevate esigenze degli impianti chimici alle complesse reti ferroviarie e di trasporto pubblico, fino al ruolo essenziale della generazione di energia, sviluppiamo soluzioni innovative che garantiscono prestazioni ottimali, proteggono gli asset critici e massimizzano l'efficienza.

Ci prendiamo profondamente cura del successo dei nostri clienti, del benessere delle nostre persone e dell'affidabilità di ogni prodotto che progettiamo. Questo alimenta il nostro costante impegno verso la sicurezza e l'integrità in tutto ciò che facciamo. Attraverso la collaborazione, uniamo una ricca eredità di competenze a un team globale di fiducia, lavorando fianco a fianco con i nostri clienti. Trasferiamo il calore necessario per far funzionare la vita.

Alla fine del 2024 abbiamo ampliato le nostre capacità con l'acquisizione di F.A.T.I., una rinomata azienda italiana specializzata in riscaldatori di processo. Questa acquisizione ci consente di rafforzare la nostra gamma di riscaldatori elettrici utilizzati in numerosi settori industriali in tutto il mondo.

Overview

As Inside Sales Representative, you will prepare estimations, quotations, competitive proposals, revisions, and cost calculations for customers, prospects, and sales channels. You will work closely with Regional Sales Managers, Sales Channel Managers, outside sales teams, area sales offices, and other internal departments to ensure customer requirements are clearly understood and translated into accurate, timely, and commercially sound proposals.

This is a customer-facing and coordination-focused role where strong communication, accuracy, follow-through, and technical affinity are essential. You will also support customer inquiries, maintain accurate data in ERP and CRM systems, and help identify opportunities to cross-sell and up-sell.

Key Responsibilities and Accountabilities include

• Handle inbound prospect calls, internet leads, customer inquiries, and unsolicited requests, converting opportunities into sales support actions.
• Prepare cost estimations, quotations, competitive proposals, and revisions in line with customer needs and commercial requirements.
• Communicate and negotiate effectively with customers, agents, distributors, resellers, and direct sales channels.
• Follow up on proposals, sales requests, quotations, and invoices to ensure timely progress and customer satisfaction.
• Make outbound follow-up calls and send emails to existing customers to support cross-selling and up-selling opportunities.
• Enter, update, and maintain estimation, quotation, project, and customer feedback data in ERP Dynamics AX 2012 and Dynamics CRM.
• Answer technical inquiries and collaborate with customers and internal teams to identify practical and effective solutions.
• Provide operational back-office support to outside sales teams and area sales offices.
• Support customer visits, meetings, and discussions with outside sales staff and management.
• Read and understand heat tracing designs and maintain accurate files and documentation.

What we are looking for

• Strong analytical, mathematical, and commercial skills.
• Good business judgement, problem-solving ability, and troubleshooting mindset.
• A structured, organized, and accurate way of working, even under time pressure.
• Strong written and verbal communication and negotiation skills in French and English.
• A sales-driven attitude and motivation to win opportunities.
• Ability to work independently as a self-starter while also contributing effectively within a team.
• Affinity with technical topics and the ability to understand product, equipment, cost, and application complexity.
• Good knowledge of Microsoft Office and ERP systems.
• Experience in B2B environments, preferably within technical markets or industries, is an advantage.
• Higher vocational working and thinking level, preferably with a technical background in electrical, mechanical, or process engineering.

What we are looking for

• Technical expertise: Ability to apply technical knowledge to solve customer and project-related challenges.
• Thoroughness: Strong focus on accuracy, completeness, documentation, and follow-up.
• Collaboration: Ability to build effective relationships with customers, sales teams, and internal departments.
• Communication: Ability to keep stakeholders informed and ensure clear, timely information flow.
• Teamwork: Willingness to support colleagues, share knowledge, and contribute to shared results.
• Initiative and flexibility: Ability to identify what needs to be done, adapt to changing priorities, and take ownership.