Inside Sales Specialist

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Aquascape, Inc. is a leading North American company specializing in the design and installation of water features such as ponds, waterfalls, and fountains. Founded in 1991 by Greg Wittstock (The Pond Guy), Aquascape is known for its innovative approach to water gardening and ecosystem pond construction. Become part of the Aquascape team and help connect people to water the way nature intended.

Our Core Values:

• We Are Family: We are welcoming, helpful, and considerate.
• We Support and Serve: We value connections and the bonds formed between ourselves and our partners.
• We Do Our Best: We are accountable for our own roles and responsibilities. We value hard work and reliability.
• We Have Fun: We believe in working hard and playing hard through safe, wholesome, family-friendly activities. We strive to make Aquascape a great place to work and do business.

Job Summary
The Inside Sales Specialist serves as an inside sales partner for our regional sales teams. This is an in-person position, responsible for providing sales support for accounts in Canada and the UK, including account management; prospecting, qualifying leads, and providing world-class customer service. In addition to base pay, position is eligible for monthly commission based on sales.

Vacancy Status: This is a newly established role designed to support evolving business needs, including expanded UK operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with Regional Sales Managers to support and grow customers in Canada and the UK
• Share customer insights, pull reports, and assist with special projects and marketing materials
• Respond to inbound calls, follow up with customers, and provide high-touch service
• Enter orders, upsell when appropriate, and support high-value retailers and distributors
• Make outbound calls to secure orders, promote products, training events, and marketing tools
• Build positive, long-term customer relationships
• Attend trade shows and regional events (~2–3 weeks of domestic & international travel per year)
• Respond to customer questions and engage on Aquascape social media platforms
• Jump in on other projects as needed—we’re a team!

OTHER DUTIES AND RESPONSIBILITIES

• Participate in company events, as need
• Complete other projects and duties as assigned

REQUIRED EDUCATION/EXPERIENCE/QUALIFICATIONS

• Excellent customer service skills with a minimum of 6 months of experience in an inside sales position
• Proven track record of upselling and qualifying leads in an inside sales position or similar environment
• Ability to work in a team environment, yet having the ability to make independent decisions
• Ability to handle multiple tasks at once
• Proficiency in Microsoft Office, including Word, Excel and Outlook; and CRM software

PREFERRED EDUCATION/EXPERIENCE/QUALIFICATIONS

• Bilingual in French & English strongly prefered
• Sales experience in a similar industry
• Experience with customer relationship management software (Salesforce or similar)

Compensation & Benefits

• Starting salary: $50,000 - $57,000 + commission
• Full-time, salaried position
• Benefits package including extended healthcare, vision care, dental care, paid time off, RRSP match, and more

Aquascape Inc. is an equal opportunity employer. We offer a welcoming and inclusive environment to all persons regardless of race, color, religion, sex, age, national origin, ancestry, sexual orientation, disability, marital status, veteran status or any other protected group status as defined by applicable law. This job posting includes anticipated compensation, which reflects the starting pay range we are considering for this role. The actual base salary offered will be reflective of the candidate’s skills and experience.

Accessibility & Equal Opportunity

We are committed to an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the hiring process. We are an equal opportunity employer and value diversity in the workplace.

Job Type: Full-time

Pay: $50,000.00-$57,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Concord, ON L4K 5T2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to travel domestically & internationally for approximately 2–3 weeks per year?

Experience:

• Inside sales: 1 year (preferred)

Work Location: In person