Intended Parent Consultant & Client Relations Manager

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Primary Purpose:
The Intended Parent Consultant & Client Relations Manager plays a key role in guiding, supporting, and engaging intended parents throughout their surrogacy journey. Combining empathy with strategic thinking, this position focuses on delivering an exceptional client experience — from the first consultation to successful program completion — while driving client satisfaction, loyalty, and business growth.

Key Responsibilities:

• Serve as the primary point of contact for intended parents, providing professional guidance, emotional support, and transparent communication at every stage of their surrogacy or ART journey.
• Build long-term, trust-based relationships with clients through personalized consultations, understanding their emotional, legal, and logistical needs.
• Present and explain surrogacy programs and donor options, ensuring clients make well-informed decisions aligned with their values and expectations.
• Lead clients through the full process — from initial inquiry, matching, and legal coordination to pregnancy updates and post-birth steps — ensuring clarity, care, and confidence.
• Collaborate with surrogacy agencies, fertility clinics, and legal partners to ensure seamless coordination and compliance with ethical and regulatory standards.
• Drive business development and client retention, identifying opportunities for cross-selling and promoting additional services where appropriate.
• Actively participate in sales-related activities such as prospecting, consultations, presentations, and contract negotiations, maintaining a client-centered approach.
• Monitor satisfaction and program outcomes, analyzing feedback to improve processes and enhance the overall client journey.
• Work closely with marketing and management teams to refine communication strategies and strengthen the company’s reputation in the surrogacy field.
• Stay informed about industry trends and best practices, integrating them into the company’s service model and client engagement approach.

Qualifications and Requirements:

• Valid Social Worker License or Degree — mandatory.
• Bachelor’s or Master’s degree in Social Work, Psychology, Counseling, or a related field.
• Minimum 3 years of professional experience in surrogacy agencies or organizations specializing in assisted reproductive technologies (ART).
• Proven experience in client relations, sales, or account management within healthcare, fertility, or related sectors.
• Profound understanding of surrogacy programs, IVF, and donor processes, including their emotional, ethical, and legal dimensions.
• Strong consultative sales approach — ability to build trust, communicate value, and close agreements with empathy and professionalism.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in Microsoft Office and CRM systems.
• High emotional intelligence, confidentiality, and genuine passion for helping families grow.

Why you’ll love it here

We are dedicated to fostering a supportive environment where our team members can thrive both personally and professionally.

Our benefits include:

• Comprehensive health benefits
• Opportunities for professional development
• A collaborative work culture that values each team member's contributions

About us

Join our passionate team dedicated to making dreams of parenthood a reality. We believe in the power of family and are committed to providing compassionate support throughout the journey. Our culture thrives on collaboration, innovation, and a shared mission to empower individuals on their path to parenthood.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: Hybrid remote in Northbrook, IL 60062