It Operations Analyst

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Job Title: IT Operations Analyst

Who is Champions Travel?

We are an events and hospitality ticketing company with a primary focus on the Premier League. We are official agents to 11 Premier League clubs and offer ticket packages to businesses and consumers worldwide.

Champions Travel are based in Letterkenny, Donegal and are looking for an IT Operations Analyst to join a small IT team as we expand into new markets and bring new products to our customers. This is an exciting time to join a growing company within an exciting industry.

About the role:

We are seeking a motivated and detail-oriented IT Operations Analyst to join our IT team. This role is ideal for someone early in their career who wants to build a strong foundation in IT operations, systems administration, website maintenance and front-end development.

The successful candidate will work closely with senior team members to ensure the smooth running of day-to-day IT systems and services and will assist in keeping our websites updated, functional, and user-friendly, while learning best practices in web development and support.

The ideal candidate will have excellent problem-solving skills, with a keen level of detail and the ability to understand requirements and learn new technical skills quickly.

Key Responsibilities:

· Provide day-to-day support for system issues, troubleshooting bugs and escalating where required.

· Monitor IT systems for availability, performance, and security issues.

· Help troubleshoot hardware and software issues across desktops and laptops.

· Update website content, images, and layout in line with business needs.

· Assist with front-end development tasks (HTML, CSS, JavaScript).

· Support testing and QA of new features, bug fixes, and deployments.

· Design and build reports based on user requirements

· Assist with system administration and maintenance tasks such as account creation, permissions management, sandbox management, software updates.

· Maintain accurate IT documentation, process guides, fixes, and asset inventories.

· Adhere to IT policies, procedures, and security standards

Knowledge and skills required:

· Degree, diploma, or certification in IT/Computer Science or relevant work experience.

· Basic understanding of web technologies (HTML, CSS, JavaScript).

· Understand basic concepts of SQL and relational databases.

· Familiarity with Office 365.

· Strong problem-solving and troubleshooting skills.

· Attention to detail and willingness to learn.

· Ability to work collaboratively with technical and non-technical colleagues.

· Able to work independently within a small team.

Desirable Skills:

· Basic knowledge of Windows operating system.

· Exposure to version control tools (e.g. Git/GitHub).

· Basic understanding of web hosting and domains.

· Familiarity with SEO basics.

Personal Attributes:

· Enthusiastic about IT and eager to grow technical skills.

· Detail-oriented with a focus on quality and user experience.

· Proactive in problem-solving and continuous learning.

· Good communication skills and a collaborative mindset.

· A sports fan.

What can we offer you?

· A competitive salary, based on experience.

· Hybrid work options are available but work in the office in Letterkenny will be required.

Job Type: Full-time

Pay: €28,000.00-€32,000.00 per year

Application question(s):

• Are you able to work from our Letterkenny office 5 days per week?

Education:

• Advanced/Higher Certificate (required)

Experience:

• website development: 1 year (preferred)
• technical support: 1 year (preferred)

Work Location: In person