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It Service Delivery Manager
Posted on July 19, 2025
- Vejle, Denmark
- 0 - 0 USD (yearly)
- Full Time

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About Us
The Role
Your focus will be on the daily operational activities for the customers assigned to you within Denmark.
You play a crucial role within the proximity business organization, ensuring that the quality of delivered services meets the main goal of excellent customer satisfaction.
Position Overview
Key Responsibilities and tasks
- Manage and oversee the delivery of IT services to ensure contractual obligations are met and exceeded.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Act as the primary point of contact for customers, addressing their needs and ensuring a positive experience.
- Initiate our innovative solutions, present improvement proposals for existing solutions, and minimize risks within service contracts.
- Collaborate with cross-functional teams to ensure timely and efficient delivery of IT solutions, including supervising financial performance, revenue, order processing, gross margin, gross profit, and customer satisfaction.
- Proactively plan and initiate improvement proposals aimed at customer satisfaction, cost savings, and efficiency improvements
- Build and maintain strong relationships with customers, understanding their business needs and aligning services accordingly.
- Drive continuous improvement initiatives within the service delivery team.
- Support the sales team in developing the implementation of new solutions as part of the lifecycle extension.
Qualifications
- Proven strong experience in IT service management within a service provider or a large organization.
- You know what it takes to develop customer relationships from a strategic point of view.
- Excellent daily problem-solving skills, with a focus on solutions in challenging situations.
- A strong asset is the ability to make autonomous decisions. You stand your ground and are not afraid to challenge the status quo.
- Analyze daily customer needs and translate them into concrete proposals, with a natural skill in stakeholder management.
- Strong presentation and excellent communication skills.
- Ability to connect people daily towards common goals. You are an outstanding relationship builder.
- Excellent communication and interpersonal skills.
- Fluent in Danish and English.
- Demonstrated ability to manage complex service delivery projects and initiatives.
- Resilient under pressure.
- Strong analytical and problem-solving abilities.
- Be a part of a dynamic and forward-thinking team dedicated to building a world-class IT service organization.
- Opportunity to shape the future of IT service delivery in a growth-oriented company.
- Professional development and career advancement opportunities.
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