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It Service Manager, Sales & Marketing

Posted on Oct. 21, 2025

Espoo, Finland
0 - 0 USD (yearly)

Full Time

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Are you passionate about enabling commercial success through smart, business-driven IT solutions? We are looking for a forward-thinking IT Service Manager to lead and optimize IT services that empower our global Sales and Marketing teams.

In this role, you will collaborate closely with stakeholders to understand their goals and translate them into reliable, high-performing IT services that create real business value. You will ensure smooth day-to-day operations, manage service providers, and support key initiatives aimed at improving customer engagement and sales effectiveness.

This hybrid role will be based at our HQ in Espoo, Finland.

Key Responsibilities:

Oversee and take full responsibility for Sales and Marketing IT services and ensure high performance from offshore service provider.

Manage the end-to-end service lifecycle, from design and implementation to support and continuous improvement.

Develop and maintain strong relationships with vendors and service providers to ensure timely and effective delivery of services.

Manage and oversee the day-to-day operations, service delivery and support provided by service providers and vendors.

Ensure timely and effective resolution of incidents and service requests. Minimize disruptions and enhance service quality.

Monitor service performance metrics and implement corrective actions to meet or exceed service level agreements (SLAs).

Provide leadership and mentorship to the IT services teams, fostering a culture of excellence and innovation.

Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Collaborate with Sales and Marketing business and IT counterparties to understand their needs and translate them into effective IT service strategies.

Manage and monitor the IT service budget, ensuring cost-effective delivery of services and adherence to financial targets.

Co-drive and support commercial negotiations for IT Services in scope

Ensure compliance with relevant regulations and standards and maintain the security and integrity of IT systems and data.

Oversee the Consumer Data Requests (GDPR, CCPA) process in area.

Qualifications:

Bachelor’s degree in Information Technology, Business IT or a related field.

5+ years of experience in IT service management.

Strong knowledge of ITIL framework and service lifecycle management.

Experience with Sales and CRM platforms (e.g., Salesforce), marketing activation and automation, digital asset management (DAM), pricing systems, search engine optimization (SEO), robotic process automation (RPA), and analytics technologies.

Proficient knowledge of application integrations and familiarity with SAP modules (SD, FI, MM, MDM) is considered as an asset.

Proven ability to manage stakeholders across business and technical domains.

Excellent communication, problem-solving, and leadership skills.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Apply Now!

Excited about this opportunity? So are we! Please note we are reviewing applications on an ongoing basis - so do not wait to apply.

Last day of application:

2025-12-30

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.

Read more:

fiskarsgroup.com

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