It Support Specialist

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About Us:
At BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions tailored to meet the evolving demands of modern businesses. Rooted in Swiss quality and a strong commitment to customer satisfaction, we serve as a trusted IT partner for clients ranging from innovative startups to global enterprises. Our core services include IT outsourcing and recruitment solutions.

Required Qualifications:

a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Must have Requirements:

• Valid Itian work permit
• Italian language proficiency (minimum B2 level).

Why Join Us?

• A supportive and innovative work environment
• Opportunities for professional growth and development
• Work with international clients and cutting-edge technologies
• Be part of a company known for Swiss precision and excellence

Job Type: Part-time

Pay: €20.00 per hour

Expected hours: 20 per week