It Support Specialist

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Job: IT Support & Finance Operations Specialist

Location: Dublin, Ireland

Working arrangement: 3-4 days onsite (Hybrid – Modern Dublin 2 offices)

Salary: €35-40k

Permanent Position

Are you ready to make an impact in a fast-growing fintech environment? We’re looking for a Support & Finance Operations Specialist to join our dynamic team. If you excel at client support, financial operations, and thrive in high-paced settings, this could be your next career move.

What You’ll Do:

• Manage client IT support tickets, resolve issues, and ensure outstanding service
• Communicate clearly and proactively with clients, meeting service expectations
• Liaise with technical teams to drive timely solutions
• Own the invoicing and billing process, ensuring accuracy and timely payments
• Prepare reports on support trends, client performance, and outstanding balances
• Deliver product demos and facilitate client feedback sessions
• Identify and implement process improvements in support and finance operations

What We’re Looking For:

• 2+ years’ experience in client IT support, operations, or/and some finance understanding (fintech or SaaS a plus)
• Advanced Excel or Google Sheets skills (automation, analysis, reporting) - Excel Wizz!
• Strong customer service mindset and communication skills
• Experience with Jira or similar project management tools
• Ability to work independently and in cross-functional teams
• IT, business, or finance qualification preferred
• Bonus: Experience with HubSpot or other CRMs, and/or fluency in Spanish or Italian (But not essential)

Why Join Us?

• Shape support and finance operations in a high-growth fintech
• Exposure to innovative banking technology
• Collaborative, ambitious, and supportive team
• Opportunities for career growth across support, finance, and operations
• Competitive salary and benefits

Ready to take the next step?

Apply now and help us deliver exceptional client experiences and financial excellence.

Job Type: Full-time

Pay: €27,843.26-€42,361.83 per year

Benefits:

• Company pension
• Private medical insurance
• Profit sharing
• Work from home

Work Location: In person