It Support Technician

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The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in TripAdvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently seeking a motivated and experienced ICT Support Technician to join our team on a full-time basis.

The successful candidates will be assigned to:

• Programming, configuring and maintaining workstations for staff, with necessary network and software access, along with performing regular server maintenance to ensure optimal performance and security.
• Monitor the peak performance of network infrastructures and perform regular maintenance.
• Monitor traffic for security threats, and conduct regular training sessions, and create documentation to educate users on network best practices on prevention of social engineering attacks.
• Staying informed of industry best practices and recommend any changes to improve performance and security of the network.
• Roll-out critical updates to desktops and servers against new viruses/exploits.
• Documentation of troubleshooting and resolution processes for all IT related matter within the hotel.
• Provide IT support for conference clients and staff on-site ensuring proper resolution is achieved.
• Plan contingency, data and network backup as a disaster recovery plan.
• Providing support in troubleshooting network problems and emergencies.
• Manage the overall access control system along with CCTV of the hotel premises.
• Ensure network operations comply with organisational policies and industry standards.
• Other duties as reasonably requested.

We are looking for someone with:

• A qualification in Information Technology or a related discipline.
• Previous experience in an ICT Support or IT Support role.
• Experience supporting Windows desktop environments, servers, networking and user accounts.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with both technical and non-technical users.
• The ability to prioritise workloads, work independently and as part of a team.
• A proactive approach to problem-solving and continuous improvement.
• A strong commitment to customer service.

Previous experience in a similar role is essential and only applicants with the legal right to work in Australia will be considered.

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then please click on ‘Apply’ now.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person