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It Support Technician

Posted on June 24, 2025

  • Full Time

It Support Technician

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As our go-to IT expert, you’ll support Clear Code’s clients from the inside out—user-facing issues, server systems, networks, and everything in between.

End-User Support

  • Be the first responder for staff needing technical help across devices, apps, and tools.
  • Troubleshoot desktop/laptop, mobile, printing, VOIP phone, and peripheral issues.
  • Provide friendly, jargon-free training to help users maximize tools like Office 365.

Systems & Server Management

  • Maintain and administer Windows OS (workstations and servers).
  • Configure and manage Active Directory, Group Policy, and Remote Desktop Services.
  • Handle Office 365 admin tasks including setup, licensing, and email migrations.
  • Assist with basic SQL Server support—backups, triggers, views, and procedures.

Network & Infrastructure

  • Troubleshoot LAN/WAN issues, support firewall, switch, and VPN configurations.
  • Perform network hardware installations, cabling, and wireless support.
  • Migrate virtual machines to newer hardware as needed.

Support Operations & Documentation

  • Log all tasks and resolutions in a ticketing system (PSA/RMM).
  • Help build internal knowledge base documentation and asset inventory.
  • Suggest and implement continuous improvement strategies to streamline support.

What You Bring

We’re looking for someone who’s not only technical but also approachable, organized, and reliable.

Experience & Skills:

  • 2+ years in an IT support or technician role (MSP or internal IT team).
  • Solid foundation in:
  • Windows Server and Desktop environments
  • Microsoft 365 (admin center, Teams, Outlook, etc.)
  • Active Directory & Group Policies
  • VOIP systems (setup and configuration)
  • Networking basics: DHCP, DNS, TCP/IP, firewall and switch management
  • Exposure to SQL Server, virtualization (VMWare or Hyper-V), and backup systems.
  • Hands-on experience with RMM or PSA tools (e.g., ConnectWise, Autotask) is a plus.

Soft Skills:

  • Excellent communication—you explain technical issues in plain English.
  • A team player with strong organizational skills and the ability to multitask.
  • Self-motivated, quick to learn, and able to work independently.
  • Comfortable working with confidential information discreetly and professionally.

Other Requirements

  • Flexibility to be on call or available after hours during urgent support situations.
  • Physically capable of lifting equipment, climbing ladders, and performing setups in tight spaces.

Job Types: Full-time, Permanent

Pay: $75,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Application question(s):

  • Have you ever worked in a manufacturing environment?

Experience:

  • IT support: 2 years (required)
  • MSP: 2 years (required)

Work Location: In person


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