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It Support Technician
Posted on June 24, 2025
- Kingsville, Canada
- 0 - 0 USD (yearly)
- Full Time

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As our go-to IT expert, you’ll support Clear Code’s clients from the inside out—user-facing issues, server systems, networks, and everything in between.
End-User Support
- Be the first responder for staff needing technical help across devices, apps, and tools.
- Troubleshoot desktop/laptop, mobile, printing, VOIP phone, and peripheral issues.
- Provide friendly, jargon-free training to help users maximize tools like Office 365.
Systems & Server Management
- Maintain and administer Windows OS (workstations and servers).
- Configure and manage Active Directory, Group Policy, and Remote Desktop Services.
- Handle Office 365 admin tasks including setup, licensing, and email migrations.
- Assist with basic SQL Server support—backups, triggers, views, and procedures.
Network & Infrastructure
- Troubleshoot LAN/WAN issues, support firewall, switch, and VPN configurations.
- Perform network hardware installations, cabling, and wireless support.
- Migrate virtual machines to newer hardware as needed.
Support Operations & Documentation
- Log all tasks and resolutions in a ticketing system (PSA/RMM).
- Help build internal knowledge base documentation and asset inventory.
- Suggest and implement continuous improvement strategies to streamline support.
What You Bring
We’re looking for someone who’s not only technical but also approachable, organized, and reliable.
Experience & Skills:
- 2+ years in an IT support or technician role (MSP or internal IT team).
- Solid foundation in:
- Windows Server and Desktop environments
- Microsoft 365 (admin center, Teams, Outlook, etc.)
- Active Directory & Group Policies
- VOIP systems (setup and configuration)
- Networking basics: DHCP, DNS, TCP/IP, firewall and switch management
- Exposure to SQL Server, virtualization (VMWare or Hyper-V), and backup systems.
- Hands-on experience with RMM or PSA tools (e.g., ConnectWise, Autotask) is a plus.
Soft Skills:
- Excellent communication—you explain technical issues in plain English.
- A team player with strong organizational skills and the ability to multitask.
- Self-motivated, quick to learn, and able to work independently.
- Comfortable working with confidential information discreetly and professionally.
Other Requirements
- Flexibility to be on call or available after hours during urgent support situations.
- Physically capable of lifting equipment, climbing ladders, and performing setups in tight spaces.
Job Types: Full-time, Permanent
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Have you ever worked in a manufacturing environment?
Experience:
- IT support: 2 years (required)
- MSP: 2 years (required)
Work Location: In person
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