It Support Technician

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Join our team as an IT Support Desk Specialist and become a crucial part of our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding technical support to our customers.

You'll work closely with our customers to diagnose and resolve any technical issues they encounter. You'll also have the chance to improve our systems and processes by suggesting innovative solutions and implementing best practices.

To be successful in this role, you'll need to be highly organized, customer-focused, and possess strong problem-solving skills. You should also be comfortable with a fast-paced work environment and be able to work well under pressure.

In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for career growth, and a comprehensive benefits package. If you're passionate about technology and enjoy helping others, this is the role for you!

The successful candidate:

• Has excellent written and verbal communication skills
• Has the ability to work independently and unsupervised
• Has a degree or diploma in Computer Science or similar discipline
• Has 2+ years of recent computer, server, and network troubleshooting experience
• Able to administer Active Directory, Microsoft 365, Microsoft Intune, Azure, Microsoft Remote Desktop, LAN/WAN, firewalls, VPN, and WiFi technologies
• Has experience setting up and troubleshooting PC, Mac, and mobile devices
• Likes to be hands-on, with a desire for continual learning
• Is flexible to work after hours, on weekends, and on-call as required

Responsibilities include:

• Creating and closing IT Help Desk tickets
• Resolving technical issues
• Performing IT equipment setup/troubleshooting
• Working with our technical team in various technical roles
• Providing remote and on-site IT support to CG Technologies customers

Access to a vehicle is necessary, as some light travel around the GTA will be required.

Job Types: Full-time, Permanent

Pay: $42,000.00-$52,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Application question(s):

• Do you have a car and valid driver's license for commuting to clients around the GTA

Work Location: In person