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It Support Technician
Posted on Sept. 4, 2025
- Austin, United States of America
- No Salary information.
- Contract
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Onsite Support Technician- Laptop/desktop, sys admin skill, well versed with ticketing system, has worked under SLAs. Exp in customer handling
Technical/Functional Skills
- IT Desktop Support experience, Laptop Refresh, and assignment of new laptops, closing tickets within the defined SLAs Excellent communication skills, interacting with employees and contractors at any level.
- Concentrated focus on defect reduction and quality of services.
- Excellent customer relations and customer support skills.
- Experience working in a team-oriented, global, collaborative environment.
- Assign configured laptops and refresh the aged laptops Meet SLAs for incoming tickets.
- Project manage software/hardware rollouts and refresh items.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.
- Collaborate with multiple stakeholders as needed.
- Receive and respond to incoming calls, pages, and/or e-mails regarding issues Multi-Stakeholder Management, Good communication
Job Type: Contract
Pay: $35.00 per hour
Experience:
- Desktop support: 7 years (Required)
- customer handling: 6 years (Required)
- SLAs: 5 years (Required)
- ticketing system: 6 years (Required)
Location:
- Austin, TX 78701 (Required)
Work Location: In person
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