It Support Technician

Exciting Opportunity to Join One of Canada’s Best Managed Companies!

Join our team at Trotman Auto Group as an IT Support Technician!

About the Role:

We are seeking a dedicated and experienced IT Support Technician to join our team on a full-time basis. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes responding to queries, troubleshooting and isolating problems, and determining and implementing solutions.

Schedule: 40 hours per week; Monday to Friday; After hours and weekends for emergencies, and escalation support.

Salary: $60,000 - $75,000/ per year

What We Offer:

• Health & Dental Care and Employee Assistance Program: Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
• RRSP: Secure your future with our retirement savings plan.
• Paid Time Off: Enjoy a balanced work-life schedule.
• Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
• Gas Reimbursement

What Your Day Will Look Like:

• Provide technical support for all employees including troubleshooting and resolving issues. (remote and on-site)

• Manage helpdesk service tickets and resolve in a timely manner

• Install, configure, and maintain hardware and software systems.

• Perform regular maintenance on related IT systems.

• Troubleshoot systems and network issues.

• Onboarding of new employees, including setting up computers, accounts and provide training if required.

• Assist IT Team to document internal procedures and create guides for common issues.

Who You Are:

Technical Experience:

• Proven experience in user management for Azure/Entra ID and M365

• Proven experience as an IT Support Technician or similar role.

• Good knowledge of computer hardware systems (Workstations and Laptops).

• Good understanding of Windows OS and basic network configurations.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work well as part of a team.

• A degree or certifications in Information Technology or related field is beneficial

Soft Skills:

• Approachable, eager to learn, excellent communication, organizational, and multitasking skills.

• Ability to work independently and in a team.

• Proactive system management and collaboration with stakeholders.

Requirement

• Valid BC driver's license and vehicle for travel to lower mainland dealerships when required.

About Us:

Be part of an amazing team that lives their values out loud each day! Trotman Auto Group is a leading dealer group in British Columbia, representing fourteen major OEM brands through thirteen dealerships. Recognized as one of Canada’s Best Managed Companies, we excel in business performance, innovation, and growth, driven by our vibrant culture and world-class team of automotive professionals.

Are You Our Missing Piece? Apply Now! Trotman Auto Group is proudly an equal opportunity employer and welcomes all applications. Please note that only selected candidates will be contacted

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