Junior It Administrator

As a Junior IT Administrator at DOCOsoft, you act as the first line of support for all day‑to‑day IT operations, user issues, and system administration tasks across the business. You will support Microsoft 365, Azure, endpoint management, collaboration tools, and general IT hardware while ensuring smooth operations and a positive experience for all staff.

Your responsibilities include triaging Level 1 tickets, maintaining device and user lifecycle processes, supporting identity and access tasks, and assisting with routine operational duties across the cloud and on‑prem environment. You will follow established DOCOsoft SOPs, uphold documentation standards, and escalate cases in line with company processes.

This role is ideal for someone early in their IT career who is eager to learn, enjoys problem solving, and is comfortable supporting users in a fast‑paced environment.

Responsibilities:

User Support & Service Desk Operations

• Act as the first contact for Level 1 support issues (endpoints, M365 apps, connectivity, collaboration tools).
• Triage and resolve common problems (Windows, Office 365, MFA, VPN, printers, peripherals).
• Document tickets clearly and help update knowledge base and guides.
• Escalate complex cases to senior staff as needed.
• Joiner, Mover, Leaver Processes
• Set up hardware and accounts for new employees.
• Update permissions and equipment for role changes.
• Ensure secure offboarding of devices and accounts.

Systems Administration & Cloud Support

• Help administer Microsoft 365 (mailboxes, licenses, Teams, SharePoint, groups).
• Provide basic Azure support (portal checks, VM access, tagging, compliance).
• Keep hardware asset records up to date and support device lifecycle.

Endpoint, Network & Infrastructure Support

• Build and maintain endpoints with Intune, Autopilot, and compliance policies.
• Monitor alerts, patching, and endpoint protection.
• Troubleshoot Wi‑Fi, VPN, DNS, and network issues.
• Support printers, file shares, remote access, and application setup.

Operational & Administrative Duties

• Assist with equipment moves, office setups, cabling, and meeting room tech.
• Manage IT equipment and accessory stock levels.
• Help with vendor coordination and procurement.
• Log and document all actions accurately.

Required Qualifications & Skills:

• 1–2 years in IT support or service desk.
• Strong troubleshooting for Windows, M365, and office hardware.
• Excellent communication and customer focus.
• Ability to follow processes and keep accurate records.
• Organized, reliable, and proactive problem solver.

Desirable Skills:

• Experience with Microsoft 365 admin portals.
• Basic Azure knowledge.
• Understanding of networking basics (DNS, DHCP, VPN, Wi‑Fi).
• Familiarity with IT security (MFA, access control, endpoint protection).
• Use of ticketing or ITSM systems.
• Interest in automation/scripting (PowerShell).
• Customer service experience (retail or similar).
• Interest in new technologies and learning.

Key Attributes:

• Proactive and eager to learn.
• Strong communication and people skills.
• Self-starter and problem solver.
• Can explain technical concepts simply.

Who we are:

DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 95 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.

Here’s what we have to offer:

DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas.

We offer our people the opportunity to impact our growing business- everyone’s contribution matters! A team environment that is focused on the creation and delivery of great products for our clients. Exciting challenges to grow and enhance their skills and a competitive pay and benefits package including;

• 25 days Annual Leave,
• Private pension,
• Bonus scheme,
• Private health,
• Life assurance.

Equal Opportunity Employer:

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.