Lending Operations Officer

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Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
The opportunity.

This position directly supports our purpose and ensures members can count on us by ensuring the smooth progression of our member's home loan journey through timely settlement of approved loans, whilst meeting compliance obligations. While our support office is based in Melbourne, you will have the option to work within a permanent hybrid working model.

This specialist position is accountable for:

• Processing mortgage loan applications from approval to completion to meet settlement dates and members expectations.
• Processing discharge requests.
• Loan account variations.
• Liaising with Defence Bank solicitors, property valuers, and mortgage insurers to complete mortgage loan applications within agreed time frames.
• Liaising with Direct and Mobile lenders to obtain relevant information to achieve settlement deadlines.
• Complete required activities to ensure ongoing compliance with legislative requirements in accordance with relevant laws, regulations and Defence Bank policies.

Skills and Experiences:
About you.

You are proactive and innovative with a positive attitude. Self-sufficient, you can work independently while balancing multiple priorities.

You have:

• At least 2 years’ experience in a similar mortgage lending role.
• Process and/or procedure review experience.

Demonstrated experience or skills in:

• Building effective working relationships ensuring needs are met and expectations are exceeded.
• Communication (written and verbal).
• Completing administrative tasks with a focus on accuracy and quality at all times.
• Managing priorities, flexing where needed to ensure outcomes are met.
• Picking up new concepts quickly.
• Reviewing and improving processes.
• Using Microsoft Office to create reports.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

• Innovative Work-Life-Fit program
• Permanent hybrid working model to support every employee's lifestyle needs.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.

All successful candidates will be required to complete employment checks prior to an offer of employment.