Location  Manager (Fuzz Wax Bar)

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OVERVIEW

The Role

The Manager at Fuzz Wax Bar is a passionate team leader who is always seeking ways to coach their team and is excited to take on all aspects of the customer experience, including store operations, training, employee management, visual merchandising, and asset protection. They are someone who likes to take on new challenges and is excited to lead their teams to the next level. Does this sound like you? We'd love to hear from you!

RESPONSIBILITIES·

- Training, Coaching, and motivating your team to drive sales and deliver exceptional customer experience.
- Ensuring exceptional levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
- Delivering sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence
- Acts as a partner between members, clients, Frontlines, Fuzzologists and store leadership
- Maintains awareness of all things Fuzz, from marketing initiatives, member’s perks, policies and procedures, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment.

QUALIFICATIONS·

Demonstrated leadership ability with at least 3 year of experience in a customer-facing sales setting.

- Confident and comfortable engaging customers to deliver an elevated experience.

- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services.

- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment.

- Ability to report on results and to coach and empower team to success.

- Ability to work without necessary supervision and deliver high results

- Strong cognitive skills, including decision making and financial analysis

- High level of ethics, values, integrity, and trust

- Fuzz wax bar operating hours are generally 8am to 9pm – Schedule requires a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends

WHAT FUZZ OFFERS

Salaried full-time position with competitive wages 
Predictable schedule, thanks to a membership-based clientele
Employee health benefits program 
Complimentary waxing  
20% off Fuzz products
Fuzz employee referral program
Full Fuzz training and ongoing learning 
Professional growth opportunities

WHAT FUZZ OFFERS
· Competitive wages including possibility of making tips and commissions
· Predictable schedule and no seasonability, thanks to a membership-based clientele· Employee health benefits program
· Corporate discounts at GoodLife fitness· Complimentary waxing· 20% off all products
· Fuzz employee’s referral program· Full Fuzzology training, including Continuous Education program and ongoing learning to further waxing and threading techniques
· Professional growth opportunities.

WHO WE ARE

Fuzz Wax Bar is Canada's leading provider of membership-based waxing services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. We are a gender-neutral waxing salon that uses speed-waxing techniques, that prides itself in being accessible, inclusive and where EVERY BODY can receive the same amazing services, from start to finish.
WE ARE DIFFERENT! IS THIS FOR YOU?
- We are a GENDER-NEUTRAL, FAST-PACED WAXING SALON thriving in the busy and the high volume.
- We are a membership-based salon, where we have a FUZZ WAY of waxing that is the same across all of our locations.
- We welcome EVERY BODY and are providing customer service that clients love and come back for every month. Waxers will be asked to wax male, female or non-binary clients on a daily basis.
- We are CONVENIENT for our clients: we are open 7 days a week and focus on accommodating as many clients as possible and especially our huge list of monthly members.
- POSITIVITY is our superpower! While recognizing that the speed waxing business model has its challenges, we believe in growth, work life balance and teamwork.
- We offer waxing, threading and tinting services!

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

• Dental care
• Life insurance
• Store discount
• Vision care

Work Location: In person