Manager Quality

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Introduction:
Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961!

Description:
About the Role:
Reporting to the Chief Operations Officer, this role is responsible for driving clinical governance, service quality and regulatory compliance across both our residential aged care and home care services. You will lead the design, implementation and continuous improvement of quality systems that uphold our commitment to safe, person-centred and accountable care. In addition, you will oversee organisational compliance with the Aged Care Standards, lead accreditation readiness and audit coordination and manage the relationship with the Aged Care Quality and Safety Commission. Monitoring risk trends, driving service improvement strategies and ensuring a strong feedback and incident response culture, is another key component of this role.

You will provide strategic leadership for clinical education and capability development, working alongside our clinical and operational teams to ensure that our employees are equipped to deliver high quality and values aligned care.

For more information, please view the Job Description here.

Why Work For Us?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find!

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer

What We Will Offer You:

• Being a not-for-profit organisation, you will have access to salary packaging increasing your take home pay!
• A supportive and collaborative work culture.
• Flexible hours to maintain your work-life balance.
• Be part of an award winning reward and recognition program.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym membership and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.

Skills and Experiences:
Key Role Requirements:
To be successful in this role, you must have extensive experience leading clinical governance, quality or compliance functions in aged care, healthcare or human services. A post graduate qualification in Health Management, Quality, Risk or a related field is highly desirable.

• Current AHPRA registration.
• Comprehensive understanding of the Aged Care Quality Standards, audit and accreditation processes.
• Demonstrated experience managing regulatory relationships.
• Strong skills in leading multidisciplinary teams.
• Proven ability to analyse complex data and translate quality, risk, and feedback trends into targeted improvement strategies.
• Demonstrated experience leading clinical incident reviews, complaint responses and continuous improvement planning.
• Working rights within Australia.
• National Police Clearance.

What Happens After I Apply?

Please submit a covering letter with your resume.

We will start the shortlisting and interviewing process straight away so if you are interested in becoming part of the SwanCare team, apply today – we’d love to hear from you!