Medical Billing Specialist

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

About the role:

This role involves managing outstanding medical claims on behalf of our clients, working closely with insurers and hospitals to secure payment of professional fees. The successful candidate will review accounts, investigate payment delays, and liaise directly with insurance companies, hospital personnel, clients, and their secretaries to resolve queries and progress claims. Building strong relationships with key contacts and providing excellent client service are key aspects of the role.

Responsibilities:

• Review and manage client accounts to ensure outstanding fees and claims are paid as quickly as possible.
• Monitor monthly payment activity and identify accounts that require follow-up or further investigation.
• Contact clients, their secretaries, insurance companies, and hospital contacts to obtain updates, resolve issues, and progress unpaid claims.
• Follow up on outstanding balances by phone, email, and through the company’s internal systems.
• Identify and submit eligible claims directly to insurers, ensuring all information is accurate and complete.
• Investigate payment delays and take the appropriate steps to help resolve issues and secure payment.
• Provide clients with updates on the status of their accounts and answer any queries in a professional and timely manner.
• Prepare reports for clients when required, outlining outstanding fees, payment activity, and any actions being taken to resolve delays.
• Maintain accurate records of all communications, actions taken, and account updates on the company system.
• Work closely with colleagues to achieve team targets and contribute to the overall success of the department.
• Make full use of the company's systems and processes to manage accounts efficiently and effectively.

Desirable (but not essential)

• Experience in healthcare or insurance sector
• Knowledge of the Irish healthcare system or private practice environment

Skills & Competencies:

• Fluent professional English, written and spoken
• Ability to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and accuracy.
• Effective time management and prioritisation skills.
• Ability to work independently and as part of a team.
• Results-driven with a focus on achieving targets and deadlines.

What we offer:

• Performance bonus (Team based)

• Corporate Health insurance with Irish Life

• Pension contribution

• Maternity & Paternity leave (T&C's apply)

• Life Assurance

• Gym membership

• Dedicated EAP

• Workcation Options

• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service

• Holiday Plus Scheme to purchase additional leave

• Professional development support

• Regular sports and social events

• Healthy food with comfortable on-site recreational facilities

Additional Information:

• This role is office-based- Hybrid may be an option post probation
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
  
• Role commences immediately