Medical Receptionist

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We are seeking a compassionate, organized, and dependable individual to join our established ophthalmology practice in Charlottetown, PE, as a Medical Receptionist.

As the first point of contact for our patients, this role is essential to creating a welcoming and professional experience while providing administrative support to our physicians and clinical team. The ideal candidate is personable, adaptable, and able to remain calm and organized in a busy, fast-paced environment. Strong time management skills, sound judgment, and the ability to prioritize competing tasks are essential.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Serve as the primary point of contact for patients and general inquiries by telephone, email, and in person.
• Schedule and coordinate patient appointments.
• Receive, screen, and prioritize telephone calls, emails, and other communications, responding appropriately or directing inquiries to the appropriate team member.
• Receive, sort, and prioritize incoming mail and correspondence.
• Prepare letters, reports, emails, and other documents involving medical terminology.
• Create invoices, process payments, and perform other administrative financial tasks.
• Maintain accurate electronic medical records using Accuro EMR.
• Coordinate communication with physicians, healthcare professionals, hospitals, and other organizations to facilitate ongoing patient care.
• Maintain patient confidentiality and exercise discretion in accordance with privacy legislation and professional standards.
• Perform other administrative duties as required to support the efficient operation of the practice.

Qualifications

The successful candidate will possess:

• Successful completion of Grade 12.
• Excellent computer skills, including proficiency with Microsoft Word and Google Drive.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• Excellent interpersonal and customer service skills with a genuine commitment to providing exceptional patient care.
• Strong written and verbal communication skills in English.
• Working knowledge of standard office equipment and office procedures.
• A reliable work history and strong attendance record.

Preferred Qualifications

While all applications will be considered, preference will be given to candidates with:

• Completion of a Medical Secretary or Medical Office Administration program.
• Previous experience working as a medical receptionist or medical office administrator.
• Experience working in ophthalmology, optometry, or another eye care setting.
• Experience using electronic medical record (EMR) systems, particularly Accuro.

Please include a cover letter outlining your interest in the position and describing how your experience, skills, and qualifications would contribute to our team.

We are committed to providing exceptional, compassionate eye care to our community and are looking for someone who shares those values. If you enjoy working with people, thrive in a collaborative environment, and take pride in providing outstanding service, we encourage you to apply.

Working Conditions

• 40 hours a week
• required on-site for work days
• occasionally required to work from home and must have reliable access to a phone, computer, and internet
• ability to work under fast-paced conditions
• on-site parking
• 3 weeks paid time off
• extended healthcare benefits including dental
• $21-$23 per hour, depending on experience, salaried

Schedule

• 8 hour shift
• Monday to Friday
• Occasional opportunities for overtime

Job Type: Full-time

Language: English (required)

Work Location: In person

Application deadline: 2026-08-21

Pay: $21.00-$23.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person