Member Relationship Specialist

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Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
The opportunity.

This position directly supports our purpose and ensures our members can count on us by providing home loan expertise to members – both in the writing of new home loans and retaining existing home loan members.

What You’ll Do.

As a key member of our Lending Distribution team, you will:
Deliver exceptional member experiences across phone, digital, and outbound channels.
Retain existing home loan members through proactive engagement and tailored solutions.
Lead retention campaigns and contact members with expiring fixed-rate loans.
Identify new business opportunities and support strategic initiatives.
Ensure compliance with legislation and internal policies.
Promote Defence Bank within the Defence community and beyond.

Skills and Experiences:
About you.

What You’ll Bring.

2+ years’ experience in member relationship management, ideally in a contact centre.
Experience in financial services and home loan retention (preferred).
Strong working credit knowledge and ability to meet performance goals.
Excellent time management and stakeholder engagement skills.
Proficiency in Microsoft Office.

We count on you. And you can count on us.

We have a great range of employee benefits including:
Discounts across our range of products and services.
Flexible work options and additional paid leave through our Work-Life Fit program, including birthday leave.
A generous annual corporate wardrobe allowance.
Access to our internal reward and recognition platform - vouchers, discounts, e-cards and much more!

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.

Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered.