Membership Coordinator

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Employment Type: permanent, full time

Total Compensation Package including base salary and benefits is $88,000 per year

Who We Are

A historic past. A vibrant future.

The Toronto Lawn Tennis Club, located in the heart of Rosedale, is a premier private multi racquet, fitness, wellness, dining, and social club with a longstanding tradition of excellence. We are home to high caliber athletics, exceptional hospitality, and a welcoming community experience for members and their families.

Who We Are Looking For

We are seeking a professional, organized, service focused Membership Coordinator who enjoys building relationships and supporting membership marketing, retention, and the overall member experience. This warm, confident, highly member facing role suits someone who is naturally persuasive and comfortable inviting prospective members to join, while delivering consistently high customer service with polished communication and strong social instincts.

The role requires discretion with confidential information, strong follow up, ownership of timelines and details, comfort operating at pace, the ability to work independently with low supervision when needed, and effective cross departmental collaboration to support a seamless membership journey, long term engagement, and overall member satisfaction through sound judgment, creativity, a growth mindset, and a consistent commitment to the Club’s values and hospitality culture.

Ability to reliably commute to 44 Price St, Toronto, ON and maintain consistent attendance, supporting dependable member support is required.

Total Compensation Package

Total compensation is valued at $88,000 and includes an annual base salary, group health benefits, RRSP matching plan, performance based bonus, fitness reimbursement, paid breaks, paid personal emergency days, daily staff meals, a career development fund, and a monthly cell phone reimbursement.

Reports To: Director, Membership

Direct Reports: None

Hours of Work

40 hours per week, with scheduling flexibility required. Ability to work onsite consistently is required.

Experience

Minimum 2+ years of experience in membership sales or a high touch service environment such as hospitality, luxury retail, or a private club, with strong in person relationship building, lead generation, and membership or customer retention and experience management. Proven ability to provide high level customer service, strong administrative execution, and the ability to plan and execute membership projects as assigned. Experience using CRM and membership systems, with a professional presence that is poised, discreet, and polished.

Competencies and Technical Skills

• High level customer service with a calm, welcoming, solutions focused approach, supporting positive issue resolution and member satisfaction.
• Marketing support skills, including contributing to campaigns, promotions, outreach, and tracking engagement results, supporting membership awareness and interest.
• Strong written and verbal communication, including drafting polished member emails, announcements, newsletters, website updates, and notices, ensuring clear and consistent messaging.
• Excellent administrative accuracy and attention to detail for documentation, records, reporting, and committee materials, supporting smooth operations and data integrity.
• Strong project execution skills with planning, follow through, and ownership of deadlines for assigned membership projects, supporting consistent and timely results.
• Systems confident with accurate data entry, database maintenance, basic reporting, and CRM or membership platforms such as Jonas, enabling reliable tracking and trend analysis.
• Proficient in Microsoft Office Suite and Adobe Suite, supporting efficient communication, reporting, and administrative tasks.
• Sound judgment, discretion, and confidentiality when handling sensitive member and financial information, maintaining trust and governance standards.
• Strong growth mindset, with openness to learning, continuous improvement, and adaptability to change
• Adaptable and flexible with changing priorities and schedules including events, evenings, weekends, and holidays, supporting service continuity.

Education and Credentials

• Post secondary education in business, marketing, hospitality, communications, or a related field is preferred, supporting strong service delivery.
• Private club or hospitality experience is an asset, supporting elevated service standards.

Key Responsibilities

• Support membership retention and experience through tours, referrals, events, outreach, and timely prospect follow up.
• Assist with membership marketing initiatives and promotions, and track inquiries, applications, conversions, resignations, and attrition.
• Deliver exceptional service to members, guests, and prospects in person, by phone, and by email, resolving concerns professionally and escalating when required.
• Support new member onboarding by ensuring a smooth integration into Club activities and social interactions, while clearly and diplomatically explaining Club offerings, policies, and procedures.
• Maintain accurate membership records, waiting lists, documentation, and initiation fee processing using Club systems such as Jonas.
• Prepare membership activity reports, committee materials, and meeting minutes, and complete follow up actions as required.
• Plan and execute assigned membership projects, surveys, reports, presentations and feedback initiatives to support continuous improvement.
• Collaborate with internal departments and prepare polished member communications including emails, announcements, newsletters, and website updates.
• Work a flexible schedule including evenings, weekends, and holidays as required
• Maintaining confidentiality, professionalism, and Club service standards.

What a Typical Day Looks Like

A typical day includes communicating and interacting with members and prospective members, spending time in the Clubhouse as a front facing representative of the Membership Department as needed, coordinating tours and follow up, maintaining accurate membership records, supporting marketing and member communications, working on assigned membership projects, and collaborating with internal teams to deliver a smooth and well organized membership experience.

Equity and Inclusion

The Lawn celebrates people regardless of race, color, religion, gender, gender identity or expression, sexual orientation, origin, disability, or age. TLTC is committed to an inclusive workplace and encourages all qualified individuals to apply.

We are dedicated to building a diverse, inclusive, and authentic workplace.

Disclaimer

This job advertisement is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications.

Please let us know if you require any accommodations during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care
• Work from home

Ability to commute/relocate:

• Toronto, ON M4W 1Z4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Lead generation, customer retention and engagement.: 2 years (preferred)
• CRM to manage leads, records, and reporting.: 2 years (preferred)
• Membership sales or a high touch, member facing environment: 2 years (required)
• Building in person relationships with clients: 2 years (required)

Work Location: In person