Night Auditor/Front Desk Agent

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We are seeking a reliable and detail-oriented Night Auditor to join our team. The Night Auditor is responsible for managing the front desk during overnight hours, ensuring guest satisfaction, and performing daily accounting and reporting tasks.

Key Responsibilities:

• Greet and check-in/check-out guests in a professional and friendly manner
• Handle guest requests, concerns, and provide excellent customer service
• Perform night audit procedures, including balancing room revenue, cash, and credit card transactions
• Prepare and print daily reports for management
• Ensure security of the property during overnight hours
• Answer phone calls and make reservations when required
• Maintain a clean and organized front desk area

Requirements:

• Previous hotel front desk or customer service experience preferred
• Strong attention to detail and basic accounting skills
• Ability to work independently and handle overnight shifts
• Good communication and problem-solving skills
• Basic computer knowledge (experience with hotel systems is an asset)
• Must be reliable, punctual, and professional

Shift:

Night Shift (Typically 11:00 PM – 7:00 AM), including weekends and holidays

Job Types: Permanent, Full-time

Pay: $19.00-$19.23 per hour

Ability to commute/relocate:

• Kingston, ON K7L 1G3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person