Noc Engineer

Overview

Welcome to National Broadband Ireland (NBI), where we're leading one the most significant and ambitious telecommunications initiatives in the world. We're tasked with delivering, operating and maintaining Ireland's new, high-speed wholesale broadband network as part of the National Broadband Plan.
Our goal: to revolutionise Ireland's broadband landscape by providing reliable, affordable high-speed fibre broadband infrastructure to every corner of the country where commercial services are currently unavailable. We're committed to ensuring that no community, no matter how remote or rural, is left behind without access to this essential service.
The NBI network is set to connect over 1.1 million people and more than 564,000 premises across Ireland. Our focus extends beyond mere connectivity; we're dedicated to promoting inclusivity and driving socioeconomic development by empowering every town, village, and community with high-speed fibre broadband.
NBI is not just a project; it's a long-term commitment. With responsibility for managing the national broadband network for the next 25 years, we're committed to sustainable growth and continuous innovation in the telecommunications sector.

Key Objectives / Accountabilities:

NBI is looking for smart and enthusiastic Network Operations Centre Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. You will be trained to operate and maintain state of the art fibre to the home network infrastructure. This role will work off a 24/7 shift.

You are comfortable with a constantly changing environment. You are detail oriented and you love process, efficiency and excellent service. A natural fixer, you will directly contribute to the building of a state of the art operations capability through your attention to detail, ability to solving challenging technical problems and ability to develop a strong relationship with our customer support teams as well as co-ordinating our internal subject matter experts and 3rd party contractors who will deliver network maintenance and repair services.

You will work with a diverse team of people with operations and IT expertise and you will contribute to the definition and documentation of key processes that ensure measurable criteria for automation and continuous improvement.

Key Responsibilities:

• Monitoring and managing the day to day operation of NBI Network infrastructure, ensuring that events are handled appropriately.
• Liaising with Wholesale Customer Operations and customers to resolve enquiries and complaints.
• Provide immediate technical support and investigation to reported issues, ensuring that these issues are investigated thoroughly, in a timely manner.
• Tracking faults on occurrence, following through to resolution.
• Maintain and manage maintenance schedules for NBI network, including running daily, weekly, monthly and annual network maintenance processes
• Look for trends in network data for preventative and proactive problem resolution
• Remote acceptance of new network elements into the network, ensuring documentation is up to date including but not limited to element acceptance tests, site contacts, element documentation suite.
• Manage the tracking and escalation of incidents and complete root cause analysis
• Control network access, planned interventions and ensure adherence to key network management processes and procedures.
• Manage the performance of 3rd party contractors who will deliver network maintenance services.
• Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPI’s.
• Contribute to an open team culture of excellence, efficiency and continuous improvement

Knowledge & Experience:

• We are looking for a mix of experienced and graduate candidates. The Ideal candidates will have some or all of:
• 3rd level qualification in engineering, IT, physics or similar
• 2-3 years experience in and telecom or IT operations environment
• Excellent understanding of telecom and IP networking
• Excellent attention to detail
• Excellent written and oral communication, reporting and presentation skills
• Excellent relationship skills with a strong focus on exemplary service
• Excellent analytical and problem solving skills
• Excellent ambassador for NBI, promoting the organisation and role modelling NBI’s values.
• Excellent Microsoft Office or G-Suite skills

What We Offer

• A unique opportunity to contribute to a high-impact national infrastructure project
• A collaborative, inclusive, and purpose-driven work environment
• Competitive compensation and benefits package
• Opportunities for professional development and career progression

For more Information on National Broadband Ireland please visit:

Welcome to National Broadband Ireland - NBI