Office Admin / Cashier

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WHO ARE WE?

We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

WHAT WE OFFER OUR EMPLOYEES?

• We are expanding and hiring candidates who are looking for growth and development opportunities within our field.
• Competitive compensation.
• Comprehensive Benefit Package – extended health, dental, long-term disability, and term life insurance.
• All Staff are full-time which creates a stable work environment.
• We are offering advancements through multiple channels – Contractor/Trade Sales, Distribution, and Head Office

Job Description:

Reporting to the Store Manager, the Office Administrator occupies a critical position enabling the organization to achieve its objectives. With a strong background in administrative tasks, the desired candidate is ambitious, results-driven, and has extensive customer service experience. They will be responsible for maintaining and coordinating daily administrative tasks and ensuring the highest level of customer service in the store. The candidate should have a passion for the tool industry and demonstrate exceptional organizational skills to ensure all standards set by Head Office are followed in administrative and cashier tasks.

In addition to administrative duties, the Office Administrator will also work as a cashier, handling day-to-day transactions and assisting customers at the point of sale. This dual role requires the candidate to be flexible and proficient in both office management and cashiering tasks, ensuring seamless operations and excellent customer experiences.

Main Responsibilities:

• Manage Administrative Tasks: Oversee daily reconciliation of invoices, tills, and bank deposits, ensuring accurate documentation and compliance with company standards. Prepare and send documents to Head Office via email and courier.
• Cashier Duties: Handle transactions at the register, including payments by cash, cheque, credit card, e-transfer, and direct deposit. Issue receipts, refunds, and credits, while maintaining a high level of accuracy.
• Customer Service: Provide excellent customer service, assisting with inquiries, promoting store products, and ensuring a positive customer experience at the point of sale.
• Collaborate with Teams: Work closely with the Store Manager and Head Cashier to resolve any invoicing errors or paperwork discrepancies. Coordinate with Head Office on store administration matters.
• Inventory & Supplies Management: Monitor and order office and store supplies, ensuring the store remains well-stocked for daily operations. Support store displays and promotional setups.
• Staff Coordination: Assist in drafting staff schedules, submitting overtime sheets, and mentoring staff to ensure compliance with both office and cashier standards and procedures.

Experience

• 1-3 years of office administrative management and transaction operations.
• Prior experience as a cashier, handling various types of payments and ensuring accurate transaction management.
• Experience in the tool industry or related fields is an asset.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks.
• Proven customer service experience with a focus on handling transactions and improving customer satisfaction.
• Knowledge of theft prevention and loss control procedures.
• Ability to adapt to changes, delays, and unforeseen events professionally and positively.
• Capable of standing/walking for extended periods and lifting up to 25 pounds.

Skills

• Excellent business knowledge
• High rigor towards money management
• Excellent attention to detail
• Excellent ability to develop, integrate and maintain work procedures
• Ability and thirst for continuous learning
• Excellent ability to communicate verbally and in writing
• Excellent interpersonal skills and ability to develop business relationships
• Excellent organizational skills and ability to multi-task
• Ability to achieve one or more objectives in a context of short deadlines
• Training in administration will be considered as an asset
• Must have a valid driver's license and a vehicle

This is a full-time, permanent position, 40 hours/week, Saturday is needed

Job Types: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care

Application question(s):

• Do you have the driver's license?
• Do you have an access to a vehicle?
• Have you done bank depositing before?

Experience:

• cashiering: 1 year (preferred)
• office admin: 1 year (preferred)

Work Location: In person