Office Administrator / Customer Service Specialist

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Are you ready for a role where your organizational talents and customer service skills can truly make a difference? Do you thrive in a fast-paced environment where every day brings something new? What if your work kept the office running like clockwork and helped small business owners build successful, sustainable futures? Imagine being the go-to person who ensures smooth operations while creating positive experiences for clients, Franchise Owners, and your team.At JAN-PRO Franchise Development, your professionalism and attention to detail will be the backbone of our success. You’ll manage critical office functions, provide outstanding customer service, and support the growth of eager entrepreneurs who depend on you.

Why work with us? We offer comprehensive training, a collaborative environment, and the opportunity to play a pivotal role in our company’s mission. You’ll work alongside inspiring colleagues who push one another to excel and embrace challenges as opportunities for growth. While we provide a competitive salary, the real reward lies in helping others succeed.

Are we looking for you? You might be the perfect fit if:

• You’re highly organized and love to keep everything running smoothly.
• You’re bilingual (Spanish/English).
• You enjoy delivering exceptional customer service and building relationships.
• You have a professional demeanor and a clear, pleasant phone manner.
• You’re inspired by the idea of helping others achieve their goals.
• You can juggle multiple tasks without breaking a sweat.
• You thrive in a fast-paced, team-driven environment.
• You have a knack for technology and enjoy learning new tools.
• You’re energized by a busy day and leave work knowing you made a difference.

Your key contributions will include:

• Managing daily office operations with professionalism and efficiency.
• Answering and directing calls, greeting visitors, and supporting the team.
• Ensuring accurate records, timely reports, and seamless communication.
• Supporting fellow members of our team with a variety of critical tasks.

Ready to make an impact? If you’re inspired by the idea of blending customer service, office management, and entrepreneurial support into one fulfilling role, we’d love to hear from you! Send your resume and a brief cover letter to cindy.brewer@jpfrandev.com with the subject line: Office Administrator/Customer Service Representative Application.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Pleasanton, CA 94588 (Required)

Work Location: In person