Office/Operations Manager

Tailor Your Resume for this Job

Job Overview

We are seeking a highly organized Office Operations Manager to oversee daily office functions and ensure smooth operational workflows. This role is ideal for a reliable, detail-oriented professional who is comfortable with technology, enjoys structured work, and uses AI tools to work more efficiently.

Key Responsibilities

Office & Internal Operations

• Manage day-to-day office workflows and documentation
• Maintain organized digital and physical filing systems
• Coordinate mail, couriers, samples, and office supplies
• Maintain company templates (emails, line sheets, quotations, catalogs)

Customer Service & Order Support

• Respond to customer inquiries regarding pricing, inventory, and orders
• Prepare sales documents (line sheets, price lists, quotations, orders)
• Track open orders and proactively flag delays
• Issue monthly customer statements and follow up on overdue accounts

Sales Support

• Provide administrative and operational support to the sales lead, including order preparation, follow-ups, and coordination with customers and suppliers

Supplier & Product Coordination

• Communicate with overseas suppliers regarding pricing, samples, and production
• Track samples, approvals, and production timelines

Systems & Efficiency Support

• Work within an ERP system and follow established processes
• Use AI tools (e.g., ChatGPT) for documentation, organization, and repetitive tasks
• Support basic automation and process improvements

Skills & Qualifications

• Strong Microsoft Office skills (Excel, Outlook, Word)
• Proficient with Adobe Acrobat (PDF editing)
• Canva experience a plus
• Intermediate AI skills (comfortable using AI tools to improve workflows)
• Comfortable learning new systems and adapting to processes
• Highly organized with strong follow-up skills
• Clear written and verbal communication
• Bilingual (English/French) a plus

What We’re Looking For

• Dependable, mature, and professional
• Detail-driven and process-oriented
• Able to manage multiple priorities calmly
• Comfortable working independently once trained

Job Type: Full-time

Pay: From $46,000.00 per year

Experience:

• Office: 3 years (required)

Work Location: In person