Online Assistant

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As an Online Assistant, you will manage and optimize our digital operations, including online orders, customer interactions, and social media platforms. Your role is key to ensuring a seamless online experience for our customers and supporting the restaurant's growth in the digital space.

Key Responsibilities:

• Manage online orders through various platforms, ensuring accuracy and timely fulfillment.
• Respond to customer inquiries and feedback on social media, email, and other digital channels.
• Update and maintain online menus, promotions, and restaurant information across platforms.
• Coordinate with kitchen and delivery teams to ensure smooth order processing and delivery.
• Assist with social media content creation, scheduling, and engagement.
• Monitor online reviews and ratings, addressing customer concerns promptly and professionally.
• Analyze online performance metrics and provide reports to management.
• Provide technical support for online ordering systems and troubleshoot issues when necessary.

Requirements:

• Experience in a similar role, such as online operations, customer service, or digital marketing.
• Proficiency in using online ordering platforms and social media tools.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Attention to detail and ability to work in a fast-paced environment.
• Knowledge of the restaurant or food service industry is a plus.
• Familiarity with basic graphic design or photo editing tools is an advantage.

Job Type: Full-time

Pay: $1,544.14 - $3,531.32 per month

Benefits:

• Employee assistance programme
• Food provided
• Free parking
• Health insurance
• Professional development
• Promotion to permanent employee

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person