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Online Assistant
Posted on Jan. 14, 2025
- Kallang, Singapore
- 0 - 0 USD (yearly)
- Full Time

As an Online Assistant, you will manage and optimize our digital operations, including online orders, customer interactions, and social media platforms. Your role is key to ensuring a seamless online experience for our customers and supporting the restaurant's growth in the digital space.
Key Responsibilities:
- Manage online orders through various platforms, ensuring accuracy and timely fulfillment.
- Respond to customer inquiries and feedback on social media, email, and other digital channels.
- Update and maintain online menus, promotions, and restaurant information across platforms.
- Coordinate with kitchen and delivery teams to ensure smooth order processing and delivery.
- Assist with social media content creation, scheduling, and engagement.
- Monitor online reviews and ratings, addressing customer concerns promptly and professionally.
- Analyze online performance metrics and provide reports to management.
- Provide technical support for online ordering systems and troubleshoot issues when necessary.
Requirements:
- Experience in a similar role, such as online operations, customer service, or digital marketing.
- Proficiency in using online ordering platforms and social media tools.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Attention to detail and ability to work in a fast-paced environment.
- Knowledge of the restaurant or food service industry is a plus.
- Familiarity with basic graphic design or photo editing tools is an advantage.
Job Type: Full-time
Pay: $1,544.14 - $3,531.32 per month
Benefits:
- Employee assistance programme
- Food provided
- Free parking
- Health insurance
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
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