Operations Analyst - Codeblue

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.

As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor.

About the role

The role of the Operations Analyst is to ensure CodeBlue is best placed to increase productivity and enhance profitability by ensuring the performance, availability and stability of its internal IT systems and applications. The Operations Analyst performs monitoring of alerts and backups, remote monitoring, and management of CodeBlue and CodeBlue Customer environments as per SLA’s and provides level 1 triage to issues and service requests.

Skills & experience

We are looking for someone with Operational Support experience, who has ideally previously worked in an MSP environment.

Technical requirements include:

• 1 – 2 years’ experience in Operational Support Roles
• Strong people and customer service orientation
• Knowledge of Microsoft Systems including, O365, Azure, Windows Server
• Hypervisors (VMware, Hyper-V)
• Backups (Veeam, Azure, ShadowProtect)
• Antivirus / MDR (SentinelOne, ESET, Cisco Umbrella)
• TCP/IP Networking (LANs, WANs)

Benefits

• Career Development and learning opportunities
• Fully funded Southern Cross Healthcare and Marram Insurance
• Enhanced leave entitlements, including birthday leave
• Staff discounts
Long service awards

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Tuesday 3 rd of June 2025. Get in touch with us today!

Please note that applicants with the right to work in New Zealand will only be considered for this position!