Operations Executive

Purpose of the Role

The Operations Executive will have a key role in ensuring the efficient and safe delivery of services to passengers. Their responsibilities will include overseeing the daily operations at Galway Coach Station, managing a team of Passenger Assistants, and ensuring that all procedures related to passenger services are followed smoothly.

Key Deliverables & Responsibilities

• You will oversee and deliver the highest standards in all areas of operations.
• Supervise and manage the Passenger Assistant team in Galway Coach Station, ensuring appropriate support and direction is provided.
• Focus on the needs of passengers and constantly drive improvements to meet and exceed expectations.
• Ensure quality and service delivery standards are achieved.
• Be able to handle and manage your day and know how to display motivating and encouraging behaviours.
• Monitor service delivery standards and take appropriate actions to ensure service delivery standards are met and exceeded
• Organising sporting teams transfers.
• Monitor capacity and service levels to ensure customer demand is met.
• Monitoring of the external environment, to anticipate and respond to service disruptions, liaising with external sub-contractors, CX Team and Marketing Department (external communications) to manage disruptions and minimise effect of customers. For example, road closures, diversions, route, and mechanical issues.
• Maintaining online and on-bus sales channels ensuring fares and routes are optimised.
• Work collaboratively and consult with other departments.
• Undertake training in line with own personal development needs and business requirements
• On-call rota.

Core Competencies

• Purposeful, with a collaborative style and cheerful outlook
• Demonstrates agility by being flexible and open to change
• Leadership and people management skills
• Strong communication skills
• Strong time management and IT skills
• Effective problem-solving abilities
• Self-motivation and initiative

Job Type: Full-time

Benefits:

• Company events
• Employee assistance program
• Free or subsidised travel

Work Location: In person