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NYC Human Resources Administration

Operations Manager

Posted on Aug. 13, 2025

Manhattan, United States of America
68213.0 - 115000.0 USD (yearly)

Full Time

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HRA/DEPT OF SOCIAL SERVICES

Posted On: 08/13/2025

Full-Time

Location

MANHATTAN

Exam May Be Required

Department

General Support Services-MGR

Salary Range:

$68,213.00 – $115,000.00

Job Description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA’s various social service programs. Its many functions include facilities planning and coordination, design and construction, renovation, repair and maintenance, custodial and other building services, health/safety program coordination, lease and property management, land use and environmental review activities, contract administration for facilities services, and warehouse operations. GSS plays a major role in HRA emergency preparedness.

General Support Services (GSS) Office of Facilities and Operations is recruiting for one (1) Administrative Supervisor of Building Maintenance-M-I to function as Operations Manager.

The Operations Manager will:

Coordinate and oversee facilities repair and maintenance projects from initiation (contract or in-house) to completion and is also responsible for all furniture, equipment, and appliances (from purchasing to relinquishment) in all HRA occupied space.

Oversee the day-to-day operations of the various Facilities Operations’ functions, providing quality assurance of all services pertaining to various HRA areas.

Manage the repair and maintenance work orders through Facility Focus and Liaisons with various HRA program areas. Ensure that emergency work orders are addressed as expeditiously as possible determining which will be assigned in-house or contracted out ; ensuring the allocation of trade resources, scheduling assignments to be completed reduces waste of time and money and increasing operational efficiency.

Interface with the various other Facilities units regarding lease issues, custodial services, construction and renovation, HVAC, space consolidation (mayoral initiatives), etc. oversee all FO trade contracts, including custodial contracts, and determine what projects should be assigned to outside vendors to reduce GSS’ overtime costs all of which the Operations Manager is responsible for coordinating.

Be responsible for ordering, tracking and arranging delivery of all purchase orders for furniture, equipment, and appliances for all HRA facilities; liaise with Program Areas, vendors, the Office of Lease Enforcement and Landlords to ensure that deliveries are timely, and deadlines are met.

Oversee/review the development and implementation of policies, procedures and standards that are needed to advance/support facilities, projects and new initiatives; especially Mayoral/Commissioner priorities, as they impact various operating functions within FO.

Work Location: 375 PEARL STREET, NEW YORK, NY

Hours/Schedule: MANAGERIAL SCHEDULE

ADMINISTRATIVE SUPERVISOR OF B - 10035

Minimum Qualifications

1. Eight years of full-time experience in construction, repair, alteration and/or rehabilitation of multiple dwellings, commercial, industrial or public buildings in the capacity of general contractor, superintendent of construction, procurement specialist, evaluator responsible for cost estimation, or as a field supervisor or as an inspector, at least 18 months of which must have been in a supervisory or administrative capacity involving responsibility for a large number of buildings; or
2. Education and/or experience which is equivalent to "1" above. Education in an accredited college leading toward a baccalaureate degree in engineering, architecture, engineering technology or a closely related field will be accepted on a year-for-year basis up to a maximum of four years. However, all candidates must possess at least 18 months of the specialized supervisory or administrative experience described in "1" above.

Preferred Skills

- Experience in facilities, building services, or a similar field. - Experience managing large inventories of furniture, equipment, and appliances. - Experience working with internal units and external vendors to coordinate deliveries and services. - Knowledge of Reasonable Accommodation requirements and ADA compliance. - Strong Computer Skills including, Microsoft Office Suite, Preparing reports and spread sheets in Excel, Adobe Pro, - Ability to identify and resolve operational issues related to space, furniture, or equipment needs. - Familiarity with City systems such as AIM, or CityTime is a plus. - Strong communication, organization, and teamwork skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID

725889

Title code

10035

Civil service title

ADMINISTRATIVE SUPERVISOR OF B

Title classification

Competitive-1

Business title

OPERATIONS MANAGER

Experience Level:
Manager

Job level

Number of positions

Work location

375 Pearl Street

Category:
Building Operations & Maintenance

OPERATIONS MANAGER

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