Operations Manager - Osprey Hotel - Full Time

Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity!

Our Hotel:

The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.

Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel

The Role

If you would like room to build your career this may be the exciting opportunity you’ve been searching for. You must demonstrate strong leadership skills, innovative thinking and unparalleled passion for the hospitality industry. As Operations Manager you will work with the entire Management Team to develop and maintain a strong team who can work together to deliver excellent customer service at all times. A passion for mentoring and developing others is a must. You will be responsible for overseeing and leading day to day operations within all departments.

Duties and responsibilities will include:

• Assist the General Manager and Hotel Manager in the day-to-day running of the property, ensuring it operates as a profitable, customer-focused and team-oriented business.
• Take overall responsibility for the daily operation of the Osprey Hotel, ensuring the delivery of exceptional guest experiences and operational excellence across all departments.
• Oversee departmental revenue and expenditure to achieve optimum financial performance in line with agreed budgets and targets.
• Drive sales, manage costs and maximise profitability to achieve or exceed the hotel's budgeted financial plan.
• Monitor key performance indicators and operational metrics, taking appropriate action to improve performance where required.
• Continuously review and enhance the hotel's product and service offering to exceed customer expectations and maintain a competitive advantage in the marketplace.
• Ensure all departments operate in accordance with company policies, brand standards and relevant legislative requirements.
• Lead, support and develop the Management Team through regular coaching, training and performance management.
• Ensure all managers and team members receive appropriate training and development opportunities to support operational success and career progression.
• Maintain the highest standards of presentation, cleanliness and service delivery throughout the hotel.
• Foster positive working relationships across all departments, promoting teamwork, collaboration and employee engagement.
• Build and maintain strong relationships with guests, suppliers, local businesses
• Hold regular communication meetings with management and team members to ensure effective information sharing and collaboration.
• Maintain awareness of daily business levels, occupancy, events and operational priorities, ensuring this information is effectively communicated across departments.
• Support the recruitment, selection, onboarding and retention of employees, ensuring staffing levels meet operational requirements.
• Oversee employee performance management processes, including probation reviews, performance development and succession planning.
• Create a positive working environment where team members feel valued, respected and empowered to contribute to the overall success of the hotel.
• Promote a culture of learning, development and continuous improvement across all areas of the business.
• Ensure compliance with Health & Safety, Fire Safety, Food Safety, GDPR and all other relevant company and legislative requirements.
• Act as Duty Manager as required
• Handle guest feedback and complaints professionally and efficiently, ensuring prompt resolution and continuous improvement of service standards.
• Support the implementation of business initiatives, projects and operational improvements aimed at enhancing the guest experience and driving business performance.

About The Role

The Successful Candidate Will Have:

• Previous management experience within the hotel or hospitality industry, ideally within a 4-star or 5-star property.
• Strong commercial and financial awareness, with the ability to interpret financial reports, analyse key performance indicators and make informed business decisions.
• Excellent attention to detail, ensuring the highest standards of presentation, service delivery and operational compliance.
• A customer-focused mindset, with a proven track record of delivering outstanding guest experiences and resolving issues effectively.
• A proactive, hands-on and solutions-driven approach, with the ability to multitask and perform effectively in a fast-paced environment.
• Strong leadership, people management and communication skills, with experience developing managers and supervisors, building high-performing teams, and creating a culture of accountability, engagement and continuous improvement.
• Excellent organisational and planning skills, with the ability to prioritise competing demands and meet deadlines.
• A thorough understanding of hotel operations, including Front Office, Food & Beverage, Housekeeping and Events.
• Experience in recruitment, performance management and employee development, ensuring teams are appropriately trained, supported and empowered to succeed.
• Strong problem-solving and decision-making abilities, with confidence in managing operational challenges and guest relations issues.
• Excellent interpersonal skills, enabling the development of positive relationships with guests, colleagues, suppliers and the local community.
• Previous experience with HotSoft, Tablepath and Alkimii is desirable but not essential.
• A genuine passion for hospitality, people development and delivering exceptional service standards.

Due to the nature of the hospitality industry, this role will require flexibility to work evenings and weekends.

Why Work With Us?

We offer a variety of roster options that can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

#ThisIsYourPlace

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed