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G4S logo G4S

Operations Officer

Posted on Jan. 12, 2026

  • Ts, India
  • 0 - 0 USD (yearly)
  • Full Time

Operations Officer job opportunity

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Job Responsibilities and Accountabilities


Area of Responsibility


% time

spent


Performance

Metrics


  • Submission of monthly Invoice
  • Movement of advance posting sheet / rota
  • Collection of invoice payments
  • Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce
  • Ensuring there are no shortfalls in the deployment of direct work force in the given assignments
  • Control attrition of direct work force
  • Plan new deployments against new sales
  • Rotation of direct work force within the assignment / outside the assignment
  • Providing required direct force for conduct of events / short duties
  • Managing leaves of the direct staff
  • Ensuring scheduler is provided with required inputs for scheduling
  • Optimize the resources with equal deployment opportunity to all
  • Incident management / reporting
  • Onsite training to direct staff
  • Writing of assignment instructions / post instructions


100%


  • Number of client meetings
  • Net Shortages as per Saturn
  • Duty hours of direct staff
  • Client satisfaction

  • Night checks and surprise checks
  • Responsible for discipline of the direct work force when on duty

Code of Conduct:


operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer







Key Relationships


Internal


External


  • Frontline staff
  • Clients

  • CoC Head / Cluster Head


  • Operations Manager


  • Scheduling and Rostering Team


  • HR Team

Key Competencies Required


Core Competencies

  • Manpower management
  • Situation (crisis) handling
  • Communication skills
  • Customer focus
  • Basic language ability in English


Functional Competencies

  • Guarding operations
  • Risk assessment

Qualification and Experience Required


Qualification


Minimum
: Graduate


Relevant Experience

  • 5 - 10 years of experience in field operations
  • Knowledge of security risks and assessment techniques


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