The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

The Tenant Support Unit proactively engages New Yorkers who may be at risk of displacement or harassment and connects them with City resources. The team has identified thousands of tenants who have issues, case managing each issue by connecting them with a range of services from legal assistance to support for needed repairs. The Borough Lead will inform key decisions related to the direction of the initiative, make recommendations, and work constructively with partnering City agencies.

An Outreach Lead’s primary role is managing and motivating a 4–6-person team of Outreach Specialists. This role requires a high degree of flexibility, as we are often pulled into projects that need “above and beyond” service. Extroverts thrive here; successful candidates love talking to people and are not afraid to knock on a stranger’s door. Successful candidates will have demonstrated experience running a team, preferably of outreach, field, or campaign staff.

PEU is seeking one (1) Community Coordinator to function as an Outreach Lead to join the Tenant Support Unit who will:

• Manage a team of up to six Outreach Specialists, coordinating their activities and motivating them in their work.

• Ensure that daily and weekly outreach goals are met and report up the chain of command on those goals.

• Provide programmatic support and logistical planning for Outreach teams and the Outreach Directors.

• Identify opportunities for new relationships and collaboration with relevant community stakeholders.

• Prepare and deliver presentations at meetings, events, and other community gatherings.

• Lead trainings for staff and community stakeholders.

• Maintain records of events, projects, and referrals to teams using a variety of technologies.

Hours/Schedule: Monday – Friday or Tuesday - Saturday, 9 am - 5 pm

COMMUNITY COORDINATOR - 56058

OUTREACH LEAD