Overnight Support Worker - Residential Services

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Introduction:
Join Safe Steps – Victoria’s 24/7 Family Violence Response Centre

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Description:
THE ROLE

We are looking for a compassionate and resilient Overnight Support Worker to join our Residential Services team.

This role supports adult and child victim-survivors in Safe Steps’ supported accommodation overnight, ensuring safety, responding to crises, and providing trauma-informed care within a high-security environment. You’ll work independently overnight, with strong handover processes and clinical support, playing a vital role in maintaining safety and wellbeing during evening and overnight hours.

Pay Level: SCHADS Level 4

Contract Type: Permanent – Part Time, 0.8 FTE (4 days/week)

KEY RESPONSIBILITIES

Provide overnight support to adult and child victim-survivors in supported accommodation
Conduct initial risk management planning and needs assessments for new arrivals
Respond to and de-escalate crises using trauma-informed and MARAM-aligned practice
Support safety planning and wellbeing during periods of distress or uncertainty
Maintain accurate, confidential records and participate in handovers
Uphold Safe Steps’ values of Integrity, Diversity, and Empowerment

Skills and Experiences:
KEY SELECTION CRITERIA

Essential

Experience in a support, residential, or community services role
Understanding of the specialist family violence sector in Victoria
Ability to remain calm, resilient, and professional under pressure
Strong communication skills and ability to work with diverse communities
Commitment to trauma-informed, inclusive, and culturally safe practice

Current or willingness to obtain:
Working with Children Check
National Police Check
Level 2 First Aid
Driver’s Licence

Qualifications in community or social services are desirable.

WHY JOIN US?

Make a meaningful difference supporting victim-survivors during critical overnight hours
Work within a specialist, trauma-informed family violence service
Join Victoria’s only 24/7 Family Violence Response Centre

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click 'Apply Now' to submit your application. Applications will be assessed as they are received and may close early once a suitable candidate is found.

Your application will not be considered unless you provide a cover letter and a Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.