Parts Manager

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Who we are:

Proudly recognized as a Top 50 RV Dealership in North America, Four Seasons Sales is Canada’s fastest-growing RV dealer group, with locations in Winnipeg, Virden, Regina, and Medicine Hat. Four Seasons carries a wide selection of travel trailers, fifth wheels, and toy haulers from many of North America’s leading manufacturers. In addition, Four Seasons operates one of the industry’s most comprehensive Emergency Road Service programs. Built on a foundation of exceptional customer service, we are committed to creating a team culture that supports and reflects these values every day.

What we offer:

• Comprehensive Group Benefits package for you and your family
• Competitive wages
• Paid personal leave time
• Employee Referral Program pays up to $1000 in the first year
• Learning and development opportunities
• Flexibility in your schedule
• Fun and inclusive workplace culture

What we’re looking for:

The Parts Manager is responsible for the assurance of accurate parts control, sourcing and costing, as well as the management of parts department staff, resources and inventories. The Parts Manager is required to maintain an orderly department with parts stored in their proper location for easy access, developing a system to ensure that stock levels are monitored to guarantee the inventory to be just-in-time and consistent with the requirements of the service department and customer needs. The manager assists with establishing pricing parameters in each parts category that generates sufficient gross profit while maintaining customer loyalty. They are accountable for the shipping and receiving of orders, while ensuring accurate records are kept for all purchases made

Duties and Responsibilities:

• Monitor stock levels to ensure inventory levels and to minimize obsolete parts.
• Order additional inventory as required and liquidates surplus and slow-moving inventory.
• Accountable for timely shipping and tracking and receiving of orders.
• Advice the General Manager and Director of Parts on inventory cost controls and parts and supplies pricing to ensure optimum profitability for the company.
• Conduct semi-annual inventory of all serial numbered items.
• Provide pricing information to the General Manager.
• Conform to and enforce policies on the special ordering of parts.
• Be well informed on the department’s sales, expenses, and inventory; review with Director of Parts monthly to ensure maintenance of profit goals.
• Ensure that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.
• Assist in analyzing departmental operations and storage layout and revise as needed for maximum efficiency and effectiveness.
• Assist with research and finding new parts business.
• Assist with research and finding new vendors, suppliers and manufactures and negotiate terms and pricing for greater profitability.
• Handle customer complaints immediately and according to Four Seasons guidelines and forward all concerns to the Director of Parts.
• Monitor customer satisfaction and participate in addressing customers identified as unsatisfied through the customer feedback program. Follow customer issue to a satisfactory conclusion.
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Understand, keep informed, and comply with federal, provincial, and local regulations that may affect parts sales.
• Develop and maintain an understanding of expenses the parts department. Assist with the development of effective expense control programs for the parts department.
• Ensure the parts department is adequately staffed to meet the demand. This includes proactively planning for work shortages and employee management; this may include involvement with other departments.
• Be actively involved in all hiring and interview processes with the Recruiter to obtain potential new personnel.
• Develop and maintain complete, accurate, and up-to-date job descriptions for all personnel in your department in conjunction with the HR office.
• Ensure all parts personnel are trained to meet the requirements of their jobs.
• Provide counseling to your personnel relative to job performance. Deal quickly and straightforwardly with performance problems. Develop and maintain complete, accurate, and up-to-date records of counseling action with the assistance of HR.
• Develop and maintain high morale in the personnel; leading by example.
• Evaluate job performance of personnel including a 90 day review of new employees and an annual formal review for all employees.
• Work with the General Manager and Director of Parts to develop pay plans and projected salary pay ranges for each position in the parts department.
• Outline a parts training program to ensure improvement in abilities of personnel as well as ongoing training to reinforce current knowledge.
• Ensure customer parts area is appealing to the eye and that shelves are consistently stocked and cleaned by department staff.
• Coordinate a prompt, efficient, and timely flow of paperwork.
• Make sure the parts department and work area are kept in a neat, clean, and safe manner at all times.
• Provide technical assistance and knowledge to employees and customers. Have thorough knowledge of computer parts inventory system and IDS reporting.
• Any other responsibilities as assigned by management.

Core Competencies and Qualifications:

• 2+ years of parts manager experience
• A proven track record in leadership, organization, training and team success
• Ability to use standard desktop applications such as Office, Excel and Windows
• Strong communication and problem-solving skills
• A positive attitude and a passion for customer service
• Supportive and respectful workplace culture
• Excellent negotiating/conflict resolution skills
• Familiarity with RV products is preferred

If you are passionate about the RV industry and ready to lead a dedicated team, we invite you to apply today and drive your career forward with Four Seasons Sales!

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Experience:

• parts management: 2 years (preferred)

Work Location: In person