Parts & Service Support Officer - Oakbank

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Introduction:
Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!

Description:
Join a fast-paced, customer-focused team where you’ll play a key role supporting parts, service, and workshop operations.

The Opportunity

This is a dynamic, frontline role ideal for someone who enjoys both customer interaction and operational support. You’ll be the link between customers, technicians, and internal teams—keeping everything running smoothly.

What You’ll Be Doing

• Provide fast, professional support for parts enquiries
• Supply Service Technicians with accurate and timely parts
• Assist with parts inventory, merchandising, and stock control
• Interpret machine alerts to anticipate parts and service needs
• Raise and manage Repair Orders and service documentation
• Process invoices, maintain records, and update customer details
• Support workshop operations, bookings, and consumables ordering
• Maintain a clean, organised, and customer-friendly environment

What We’re Looking For

• Experience in parts, service, or agricultural machinery (highly regarded)
• Strong customer service skills and a solutions-focused mindset
• Ability to build relationships with customers and internal teams
• High attention to detail and strong organisational skills
• Comfortable working across admin, customer service, and operational tasks
• Someone who is available to work Saturday mornings

Why You’ll Love This Role

• Variety – no two days are the same
• Exposure to modern machinery & technology
• Supportive team environment
• Opportunity to grow your career in the agricultural industry

Ready to take the next step? Apply now and be part of a team that keeps the wheels turning.

For more information about Emmetts and this opportunity, please visit www.emmetts.com.au/careers or contact careers@emmetts.com.au for a confidential discussion.