Parts To Service Liaison

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Barnes Harley-Davidson is currently seeking to expand our team with a Full-Time Parts to Service Liaison!

If you thrive on coordination, love motorcycles, and want to be the critical link between our Parts and Service departments, this opportunity is calling your name. Join a high-energy team, enjoy the rumble of engines daily, and grow your career at Barnes Harley-Davidson!

Job Summary:

Reporting to the Service Manager, the Motorcycle Parts to Service Liaison is responsible for ensuring smooth communication and workflow between the Parts Department, Service Technicians, and our valued customers. This role is essential to keeping the Service Department running efficiently and delivering a top-tier customer experience.

The requirements:

• Excellent communication and organizational skills
• Exceptional customer service skills
• Ability to thrive in stressful and time-sensitive situations
• The drive, determination, and motivation to succeed every day
• Strong attention to detail and follow-through
• Positive, enthusiastic and passionate attitude toward the automotive industry
• Previous dealership or automotive experience is an asset
• A minimum of 1 year in a service advisor role is preferred
• Valid Class 5 Driver’s License upon employment

Pay Plan: Hourly plus commissions!

What we offer:

• MONEY MONEY MONEY – Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
• CULTURE MATTERS – Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don’t forget our epic events that keep your work day exciting, including show-and-shines and stunt shows!
• BENEFITS PLEASE – Don’t worry, we’ve got you. Health, dental, vacation days, 5 paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee every day, and free lunch every Saturday.
• I WANT A CAREER – Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we’re tripping over them! Whatever your vision for your future, we will help make it happen.
• BIG BRAIN TIME – You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike! With our internal Barnes University training programs and manufacturer factory training, we never stop learning.
• GOOD PEOPLE – We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
• FAMILY VALUES – We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships, so we have that priceless personal touch and care. No faceless corporation here.

The job:

• Be the liaison between Parts, Service Technicians, and customers
• Source and coordinate parts required for scheduled and ongoing service work
• Handle all customer and supplier interactions
• Creating, maintaining, and improving relationships with customers
• Maintain accurate documentation of service and parts used in repair orders
• Accurately document all processes and vehicle conditions
• Ensure smooth job flow between diagnostics, parts fulfillment, and repair
• Support technicians by ensuring timely delivery and tracking of required parts
• Ensure customers are aware of all services and time needed for their vehicle

Our hiring process:

• You find or are sent this job ad.
• You read the ad.
• It piques your interest.
• You tell us you’re interested (apply, email, call, shout from the rooftops).
• We call you for a quick chat, and you tell us all about how awesome you are.
• You come in to meet the team and prove yourself worthy.
• You’re hired!
• You brag to all your friends and family about your sweet new life.

So what are you waiting for? Discover a world of opportunity in a Parts to Service Liaison role at Barnes Harley-Davidson! Rev the throttle, drop the clutch, and apply today!

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Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Langford, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person