Patient Care Coordinator

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Overview:

We are seeking a friendly and professional Patient Care Coordinator to join our team. As the first point of contact for our Outpatient Detox office, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for our patients. If you have excellent communication skills, attention to detail, and a passion for helping others, we would love to hear from you.

Responsibilities:

- Greet patients and visitors with a warm and welcoming demeanor

- Answer phone calls and schedule appointments using software such as Kipu EMR, Microsoft office, google workspace and google sheets

-Following up with clients to remind them of their appointments or to alert client's of their missed appointments.

-Performing Breathalyzers and UA's for daily clients attending the program

- Complete Intake forms with new clients and assisting them with signing all consents and insurance paperwork

- Maintain patient records to ensure demographic information is kept up to date as necessary

- Provide administrative support to the medical & clinical team. Assisting the Executive Director with operational tasks within the office.

- Ensure patient confidentiality in accordance with HIPAA regulations

- Handle patient check-in and check-out processes efficiently

- Assist with managing inventory of office supplies and ordering as needed

Qualifications:

- Previous experience working in Behavioral Health or medical office preferred

- Familiarity with medical terminology and administrative procedures

- Proficiency in using EMR software systems such as Kipu, Salesforce, lightening

- Strong organizational skills with the ability to multitask effectively

- Excellent communication skills, both verbal and written

- Ability to work well in a team environment

- Knowledge of emergency response protocols (e.g., CPR) is a plus

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed.

This is a full-time position with opportunities for growth within our organization.

If you are looking for a rewarding career in the healthcare industry and enjoy providing exceptional customer service, we encourage you to apply. Please submit your resume.

We look forward to reviewing your application!

Job Types: Part-time, PRN

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Behavioral health: 1 year (Preferred)

Ability to Commute:

• Raleigh, NC 27605 (Required)

Work Location: In person