Find Your Next Job

Patient Services Manager

Posted on Sept. 3, 2025

  • Perth, Australia
  • 0 - 0 USD (yearly)
  • Full Time

Patient Services Manager

Apply to 500+ LinkedIn Jobs Automatically


Introduction:
This is a rewarding opportunity to join a nationally recognised fertility provider in a leadership role that blends team management, patient coordination and operational oversight. Based across our Claremont and Applecross sites, you will play a pivotal role in ensuring the smooth functioning of patient services, supporting our patient services administrators, clinicians and patients through their fertility journey with empathy and precision.

If you are an experienced healthcare administrator with a passion for people, process improvement and reproductive health, this is a meaningful career move. You will lead a collaborative patient services team, gain exposure to assisted reproductive technology, and contribute to a values-led organisation committed to excellence in patient care.

The Company

Over 21,00 babies and countless smiles for more than 21 years.

Fertility Specialists is a partner of the City Fertility and CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides Fertility Specialists with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.

Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.

Why Join Us?

At Fertility Specialists, you will be part of a progressive and people-centred organisation that values innovation, integrity and impact. We offer a flexible and supportive work environment, opportunities for professional growth and the chance to make a meaningful contribution to a growing healthcare group.

Description:
Position Purpose

The Patient Services Manager plays a pivotal role in leading the administrative operations of the Patient Services department, ensuring the delivery of high-quality, patient-centred care.

The Patient Services Manager is solutions-focused, proactive and capable of motivating and mentoring others to achieve team goals. With a strong understanding of reproductive medicine, Medicare legislation, and assisted reproductive technologies, the Patient Services Manager will drive operational and administrative excellence, foster a positive team culture and contribute to continuous improvement across Fertility Specialists Western Australian operations.

This role requires a confident and empathetic communicator who can build strong relationships with patients, clinicians and staff.

Key Responsibilities

  • Lead and manage the daily operations of the Patient Services department to ensure smooth and efficient service delivery.
  • Supervise and mentor administrative staff, overseeing onboarding, training and performance management.
  • Coordinate patient-facing functions including reception, appointment scheduling, registration and pathway support.
  • Oversee Medicare billing, quoting, receipting, and financial reconciliation, including petty cash and aged debtors.
  • Respond to escalated patient and staff enquiries, ensuring timely and empathetic resolution.
  • Support donor and surrogacy programs, including consent management and compliance with legislative requirements.
  • Maintain privacy compliance, contribute to internal audits and support accreditation and KPI reporting.
  • Collaborate with internal teams and external stakeholders to ensure seamless communication and service integration.
  • Promote quality and safety standards, contributing to continuous improvement and WHS initiatives.
Stay informed of IVF terminology and industry developments to support operational excellence.

Key Criteria

  • Demonstrated experience in medical practice management, including at least three years in a leadership role within a healthcare or IVF setting, with proven capability in supervising teams, managing rosters, overseeing financial transactions and ensuring compliance with Medicare and ART legislation.
  • Advanced proficiency in medical software systems and Microsoft Office applications, with the ability to manage complex administrative workflows, generate financial reports and troubleshoot operational issues in a high-volume, patient-facing environment.
  • Strong interpersonal and communication skills, with a track record of mentoring and coaching staff, resolving patient and employee grievances, fostering a collaborative and patient-focused team culture aligned with organisational values.
  • Proven ability to manage competing priorities and delegate effectively, demonstrating sound judgment, attention to detail and a commitment to continuous improvement.
Understanding of IVF-specific terminology, donor and surrogacy program protocols, and broader industry developments, with the ability to support compliance, workplace health and safety, and staff training initiatives, while actively contributing to strategic planning and policy enhancement.

Application Process

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the ‘Apply’ button. Please include your resume and a cover letter briefly addressing the key criteria for the role. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

Please note that applications will be progressed as received.

Fertility Specialists is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy

Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


DecisivEdge DecisivEdge

Healthcare Business Analyst

People Management: No Travel Required: Yes Location: Markham, Ontario, Canada Five Days Onsite Jo…

Full Time | Markham, Canada

Apply 21 minutes ago

Huron Perth Healthcare Alliance Huron Perth Healthcare Alliance

Rpn, Integrated Stroke Unit/Telemetry, Regular Part-Timex2, Stratford

Job Code: 366-25 POSTING DATE: September 3, 2025 POSTING #366-25 (CUPE Service) EXPIRY DATE: Septe…

Part Time | Stratford, Canada

Apply 1 day ago

Stryker Stryker

Program Manager - Talent

Work Flexibility: Hybrid Stryker is a global leader in medical technologies and, together with its …

Full Time | St leonards, Australia

Apply 1 day ago

Spectrum Health Spectrum Health

Patient Services Agent

Who are we? Spectrum Health are one of Ireland’s largest Primary Care and Allied Healthcare p…

Part Time | Dublin, Ireland

Apply 3 days ago

VGXI VGXI

Digital Quality Systems Manager

ABOUT VGXI Inc. VGXI is a leading-edge CDMO dedicated to revolutionizing the biopharmaceutical indu…

Full Time | Conroe, United States of America

Apply 1 week ago

Siemens Healthineers Siemens Healthineers

Operational Procurement Manager

Do you want to join us in helping to fight the world's most threatening diseases and enabling acces…

Full Time | Dublin, Ireland

Apply 1 week, 1 day ago

Stryker Stryker

Associate Manager - Relocate To Melbourne!

ADELAIDE, SA, 5000, AU AUSTRALIA-NEW SOUTH WALES-SYDNEY AUSTRALIA-QUEENSLAND-BRISBANE AUSTRALIA-TAS…

Full Time | Sa, Australia

Apply 1 week, 2 days ago

Air Liquide Air Liquide

Product Marketing Manager*In (M/W/D)

Air Liquide is a world leader in gases, technologies and services for industry and healthcare. With…

Full Time | Schwechat, Austria

Apply 1 week, 3 days ago