Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Join GenesisCare Ringwood as a Patient Services Officer (Medical Administration) and be part of a caring team helping patients through their cancer treatment journey.

Based at Ringwood Hospital, you’ll work in a modern, welcoming environment alongside experienced specialists, where both staff and patients are supported every day.

You’ll be part of a friendly team who will help you learn and grow, with opportunities to build your skills and gain experience in healthcare. No two days are the same, and your work will make a real difference.

This is a permanent part-time role (2 days per week), offering a great opportunity to start or grow your career in medical administration.

More specifically, you will:

• Provide clerical support to help the radiation oncology department run smoothly each day

• Book, update and confirm patient appointments for consultations and daily treatment

• Process payments and assist with billing and receipting tasks

• Accurately enter and update patient information in clinical and administrative systems

• Scan, file and organise patient and treatment documentation

• Maintain accurate, up-to-date patient records in line with privacy requirements

• Assist with answering phones, responding to emails, and helping with billing enquiries

• Support the clinical and administrative team

• Stay organised and manage multiple tasks in a fast paced, patient-focused environment

We’re looking for someone who has:

• A commitment to delivering exceptional patient care and customer service

• Strong communication and organisational skills, with confidence engaging a wide range of stakeholders

• The ability to work both independently and as part of a supportive team

• Experience with patient billing systems (Medicare knowledge highly regarded)

• A professional, empathetic phone manner and confidence handling a high volume of enquiries

• Excellent attention to detail and strong organisational skills

• A flexible, adaptable approach and the ability to thrive in a busy clinical environment

Benefits of joining our team:

• Be part of a vibrant and supportive team focused on delivering outstanding patient outcomes

• Enjoy a close-knit team culture with a strong sense of community

• Access free, confidential support for you and your family through GenesisCare’s wellbeing services (including financial, legal, nutritional and counselling support)

• Benefit from the Full Circle Wellbeing Program, supporting your overall health and wellbeing

• Grow your career through award-winning learning and development programs

• Access a range of employee benefits, including Qantas Club membership discounts, gym discounts and Bupa health insurance savings

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.