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Pension Administration - Na

Posted on June 25, 2025

  • Mh, India
  • 0 - 0 USD (yearly)
  • Full Time

Pension Administration - Na

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Description

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:

Excellence

  • Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
  • Deal with queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases and procedures.
  • Seek clarification where errors are made.
  • Monitor own workflow to ensure service levels are achieved.
  • Prioritise and manage own workload and maintain a rolling schedule of objectives.
  • Accurately perform manual calculations.
  • Know and live the firm’s values.

People

  • Assist the wider team in more complex / project work when required.
  • Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
  • Understand your role within the team.
  • Support colleagues for holiday cover and workload peaks.
  • Update and maintain skills matrix.

Clients

  • Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
  • Develop knowledge of clients’ pension schemes.
  • Build and maintain a good relationship with the clients.
  • Be a point of reference for standard automated cases.
  • Deal with all communications within defined quality and service standards.

Financial

  • Ensure timely completion of timesheets.
  • Ensure chargeable hours targets are met.

Qualifications

Qualifications:

  • Graduate

Requirements:

  • Able to work to a high level of accuracy.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills to include good written and verbal communication.
  • Customer and quality focussed.
  • Computer literate.
  • Bachelor’s or Master’s degree in any Major
  • Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential

Knowledge/Experience:

  • 2 - 5 years

Required Mindset and Behaviours:

  • Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

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