Practice Manager

Tailor Your Resume for this Job

Key Responsibilities, Operational Management

• Assist with the daily running of clinic operations, ensuring smooth patient flow and optimal staff performance.
• Monitor and maintain clinic schedules, appointment management, and consulting room availability.
• Oversee stock levels of medical and office supplies, ensuring timely ordering and restocking.

Team Coordination & Leadership

• Help manage staff rosters, leave requests, and shift coverage to ensure clinic coverage at all times.
• Foster a positive team culture through effective communication, conflict resolution, and collaboration.

Patient Services & Client Experience

• Handle complex or escalated patient queries and complaints with professionalism and empathy.
• Ensure patient communication (phone, email, SMS) is timely, accurate, and consistent.
• Promote a welcoming and supportive environment for patients and families.

Administrative & Financial Support

• Assist with Medicare billing, private health insurance claims, and EFTPOS payments.
• Monitor accounts receivable/payable and flag inconsistencies or overdue accounts.
• Generate reports on billing, appointment trends, patient feedback, and operational KPIs.
• Support budgeting processes and identify opportunities for cost-effectiveness and growth.

Compliance, Risk & Quality Assurance

• Ensure the practice complies with accreditation standards (e.g., RACGP, NSQHS).
• Maintain up-to-date knowledge of privacy laws, infection control protocols, and OH&S regulations.
• Assist in auditing processes, incident investigations, and corrective action planning.
• Contribute to policy development and process improvement initiatives.

Skills & Qualifications:

• Diploma or Certificate IV in Practice Management, Health Administration, or equivalent experience.
• Minimum 2 years’ experience in a medical, allied health, or specialist practice.
• High proficiency in practice management software (e.g., Best Practice, Genie, Zedmed, MedicalDirector).
• Strong knowledge of Medicare, billing codes, item numbers, and health fund processes.
• Exceptional time management, multitasking, and problem-solving abilities.
• High emotional intelligence with strong interpersonal and communication skills.
• Ability to lead by example and work collaboratively in a multidisciplinary environment.

Desirable Attributes:

• Prior experience in a respiratory, sleep, or specialist medical clinic.
• Familiarity with sleep study scheduling, lung function testing, or chronic disease management workflows.
• Understanding of MyHealthRecord, ePrescriptions, electronic referrals (eReferrals), and secure messaging systems.
• Interest in quality improvement, digital transformation, or workflow optimization in healthcare.

Job Types: Part-time, Casual

Pay: $40.00 – $55.00 per hour

Work Authorisation:

• Australia (Preferred)

Work Location: In person