Practice Manager

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A great opportunity is now available in Dental Care Ireland for a Practice Manager to join our established Lucan, Ballyowen, West Dublin practice.

• Permanent, full time role. 40 hours per week.
• Minimum 2 years’ people management experience essential.
• Minimum 2 years’ experience in a customer-facing administrative role in a medical or dental setting essential.

Benefits

• Employee dental benefit.
• Pension auto-enrolment.
• Employee Refer-a-Friend cash bonus.
• Cycle to Work scheme.
• Taxsaver travel scheme.
• Kara Connect Employee Assistance Progamme.
• Access to Wrkit discounts and eLearning.
• Education sponsorship available (Ts & Cs apply).
• Annual performance related salary Uplifts.
• Annual training.
• CPR certification.
• Team Christmas party.

The Practice Manager is responsible for the day-to-day smooth running of their practice, to include providing an excellent service to patients and managing the practice team. The Practice Manager will have the ability to take ownership and responsibility for the administration of the practice and will liaise with the clinical and non-clinical team in the implementation and development of policies and procedures, as set out by Dental Care Ireland and other regulatory bodies. The Practice Manager will also be proactive in the ongoing development and growth of the practice.

Tasks and Responsibilities

• Providing excellence in service through the efficient management of the practice, with a heavy focus on both customer service and administration.
• Leading the dental team on a day to day basis - it is envisaged that the role will primarily be based on reception providing patient support.
• Providing reception and administrative training to any new members of staff..
• Handling and resolving patient complaints effectively and in line with company guidelines.
• Resolving any HR issues/staff complaints, seeking support where uncertainty from Head Office.
• Overseeing any local administration tasks such as billing/claims/lodgements etc. and providing guidance to other team members in this area.
• Liaising with Head Office on any admin duties e.g. billing/rostering/IT issues.
• Overseeing and resolving any local facilities issues where necessary and seeking approval if applicable.
• Ensuring practice compliance with all practice policies and procedures and guiding legislation.
• Identifying and assisting in the implementation of practice growth initiatives.
• Successful delivery of and reporting on agreed company KPIs.
• Communicating regularly with Head Office on all of the above items.

Qualifications/Experience

Essential:

• 2+ years' people management experience.
• 2+ years' experience in a customer facing administrative position in a medical/dental setting.
• Leaving Certificate or equivalent.
• Fluent in written and oral English.
• Familiar with reporting & statistical compilation
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and mail.

Desired:

• Dental practice management experience is an advantage.
• Dental receptionist or dental nursing experience is an advantage.

Competencies (Behaviours and Attributes)

• Empathetic with strong patient focus.
• Ability to handle complaints.
• Excellent customer facing and communication skills.
• Leadership skills.
• Motivational skills.
• Self-motivated.
• Flexibility.
• Honesty and Integrity.

Dental Care Ireland aims to create a culture and working climate which encourages the commitment and motivation of all staff, we are an equal opportunity employer and committed to providing a workplace that is free from discrimination of all types. We seek to promote a sense of identity with our employees; and hope that you will always feel valued. Through a spirit of mutual respect and cooperation, it is hoped that you will be facilitated and motivated to provide the best quality and standard of service to our patients.

Job Type: Full-time

Pay: €35,000.00-€45,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount

Application question(s):

• Do you have 1+ year of experience in Dental role?

Experience:

• customer facing administration: 2 years (required)
• People Management: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person