Principal Advisor Workforce Experience

Help shape the future of education in New Zealand

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mo tenei turanga

The Principal Advisor Workforce Experience role is responsible for understanding the needs of the education workforce and our partners to create products and services that resonate.

You'll be at the forefront of designing and refining touchpoints using a CX-driven approach. In collaboration with Te Pou Ohumahi Matauranga | Education Workforce (TPOM), Te Tahuhu o te Matauranga, and other partners, you'll dive deep into workforce insights to map out customer journeys, identify pain points, and craft solutions that make every interaction seamless and engaging.

Your work will directly influence how we evolve our offerings to meet the dynamic, diverse needs of our community, ensuring that every experience is not just improved, but truly delightful.

Salary range: $118,371 - $143,760 per annum + 3% kiwi saver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here.

About you | Mohou ake

We are looking for a dynamic and culturally aware individual who can apply a Te Ao Maori perspective to their work and understands the evolving landscape of Aotearoa. You'll excel in conducting research and analysis of customer journeys, identifying key pain points and opportunities. You will be skilled in developing visual artifacts like journey maps and service blueprints, and skilled at leading workshops and brainstorming sessions to generate innovative service improvements. You'll be committed to promoting diversity, enhancing customer satisfaction, and aligning initiatives with the Ministry's goals, while staying updated on industry trends and emerging technologies.

You will also offer:

• Senior level experience or service design in a complex organisation / system
• A minimum of five years' hands-on experience applying human-centred design methodologies,
• Demonstrated experience in digital enablement
• Strong experience developing visually appealing journey maps, blueprints and other design artefacts
• A minimum of five years' experience working at both a strategic and tactical level across the full end-to-end lifecycle, considering omni-channel experience design, digitisation and automation
• Experience translating data into journey maps, personas or blueprints
• Experience facilitating design-thinking workshops and co-creation sessions with multidisciplinary teams
• Previous experience in UX / UI design for digital services and an understanding of the New Zealand Government web standards (accessibility and usability).
• UX design experience using tools such as Balsamiq and Figma advantageous.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

We are a vibrant team that designs and builds srategies, services and products to reflect the needs and aspirations of our workforce. We are a clever team of marketing, communications, sector engagement and workforce experience specialists focussed on connecting effectively with our audiences and making moments that matter.

About our group and team | Matau ropu ake

Te Pou Ohumahi | Education Workforce is working to enable a strong culturally competent education workforce that drives a world leading learner-focussed education system. In Workforce Experience and Delivery we work as a multi- disciplinary team to provide the workforce with the services and support they need to thrive, enabling a focus on student success.

Are you ready to make a difference? | Kua rite koe mo tenei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact mined.recruitment@education.govt.nz

Applications close Midnight - Monday, 24 March 2025.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.