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NYC Human Resources Administration

Procedures Director

Posted on Nov. 26, 2025

Brooklyn, United States of America
No Salary information.

Full Time

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PROCEDURES DIRECTOR

HRA/DEPT OF SOCIAL SERVICES

Posted On: 11/26/2025

Full-Time

Location

BROOKLYN

Exam May Be Required

Department

Policy Proc-Training NM

Salary Range:

$98,140.00 – $98,140.00

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Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate agency's program consistently and effectively.

Under the direction of the Senior Director, with wide latitude for the exercise of independent judgement, initiative, and decision-making, serves as the Medicaid Assistance Program (MAP) and HomeCare Services Program (HCSP) Director, Office of Procedures. The Director of Procedures maintains frequent contacts with Federal and State officials and HRA Office of Legal Affairs to ensure correct procedural interpretations. The Director works closely with the administrators of newly created divisions and units within MAP/HCSP in the development and implementation of procedures pertaining to their specific mandates and other mayoral initiatives.

The Office of Policy, Procedures and Training (OPPT) is recruiting for one (1) Administrative Staff Analyst NM-I to function as a Procedures Director who will:

Plan and direct the activities of procedures writers engaged in complex tasks of reviewing and analyzing Federal and State laws and regulations to write and develop operational instructions for the MAP/HCSP eligibility divisions. These operational instructions can be in the form of procedural desk guides and manuals, forms, informational, or newsletters. Instrumental in the implementation of Federal and State regulations by making recommendations and suggestions to MAP/HCSP on the effective usage of new and/ or revised laws and policies that will have the least adverse impact on the delivery of services to clients throughout New York City.

Direct staff members in the development and production of operational forms, manuals, and new procedural instructions for distribution to MAP/HCSP staff throughout the five boroughs.

Direct the operation Of the Procedures "Clearance Desk" telephone service, to provide research and answer inquiries from MAP and DSS personnel, and other City agencies.

Schedule the implementation of procedures by coordinating with the various MAP/HCSP program s and the office of training to ensure that Federal and state timetables are met and that all phases of activities are accurate. Review plans for the printing and distribution of procedures and forms to successfully implement procedures timely.

Coordinate the implementation and issuance of procedures with Computer Systems Services, Information Technology Services (ITS), Legal Affairs, Welfare Management System, and State and local government agencies; resolves conflicting procedural interpretations.

Responsible for the publication of the MAP’s Program's monthly newsletter "What's New ..." which introduces new procedures and clarifies issues relating to existing procedures.

Responsible for the direct supervision and performance evaluation of subordinate staff; identifies and corrects internal problem areas to achieve a more efficient and effective unit.

ADMINISTRATIVE STAFF ANALYST ( - 1002A

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

- Experience in management and supervision of staff. - Excellent communication and writing skills. - Extensive knowledge of Agency operations and NYS social service policy and procedures.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

759192

Posted until

01/24/2026

Title code

1002A

Civil service title

ADMINISTRATIVE STAFF ANALYST (

Title classification

Competitive-1

Business title